Genesis Call Center, LLC
Genesis Call Center, LLC
Genesis Call Center, LLC 2013 में स्थापित एक दूरस्थ ग्राहक सेवा और कॉल सेंटर सेवा प्रदाता है। इसकी वितरित टीम लॉजिस्टिक्स, परामर्श और स्वास्थ्य सेवा सहित विभिन्न क्षेत्रों के ग्राहकों के लिए ग्राहक सेवा, तकनीकी सहायता, बिक्री सहायता और विशेष सेवाएँ प्रदान करती है। इन सेवाओं में चिकित्सा परामर्श अनुरोधों का प्रसंस्करण और सड़क किनारे सहायता शामिल है, जबकि दूरस्थ एजेंट पूरे संयुक्त राज्य अमेरिका में राष्ट्रीय ब्रांडों का सहयोग करते हैं। Genesis Call Center, LLC घर से काम करने वाली भूमिकाओं के लिए नियुक्तियाँ करती है और अपने दूरस्थ कार्यबल को प्रशिक्षण, ऑनबोर्डिंग और आवश्यक संसाधन प्रदान करती है।

Senior/Lead Remote Call Center Customer Service Agent

Genesis Call Center, LLC is seeking remote customer service agents to manage inbound questions, service requests, account needs, and product support. Representatives use guided tools and resources while serving customers for national brands.

विवरण

  • Manage inbound customer interactions for major brands
  • Resolve questions, service requests, account needs, and product-support issues
  • Use guided systems and reference resources to provide consistent customer care
  • Represent client brands with professionalism, accuracy, and compliance
  • Complete client assessments, a background check, and certification training before beginning service

आवश्यकताएँ

  • High school diploma or GED
  • At least 18 years old
  • Authorized to work in the United States
  • U.S. resident, excluding California, Colorado, Connecticut, Massachusetts, Maryland, New York, Oregon, Washington, and Wisconsin
  • Able to follow detailed procedures and meet performance standards
  • Strong verbal communication and active listening abilities
  • Comfortable using computer applications and web-based tools
  • Able to work independently while maintaining schedule accountability
  • Previous call center or customer service experience is preferred
  • Spanish-English bilingual ability is preferred but not required
  • Familiarity with phone- or computer-based support settings
  • Able to complete onboarding, including client assessments, a basic background check, and certification training before service begins

लाभ

  • Flexible scheduling options after certification
  • Paid training after successful client certification
  • W-2 employment with payroll, workplace protections, and employment stability
  • Paid time off
  • Optional supplemental insurance through Aflac
  • Household telehealth access through MDLive
  • Performance-based incentive opportunities
  • Career paths toward support, quality assurance, and leadership positions
  • Applicant information handled confidentially under EEO guidelines

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