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Genesis Call Center, LLC
Genesis Call Center, LLC
51 – 200 Angajați
Asistență medicalăConsultanțăLogistică
Genesis Call Center, LLC este un furnizor de servicii de asistență pentru clienți și servicii de call center la distanță, fondat în 2013. Echipa sa distribuită oferă servicii pentru clienți, asistență tehnică, sprijin pentru vânzări și servicii specializate clienților din domenii precum logistica, consultanța și asistența medicală. Serviciile includ procesarea solicitărilor pentru consultații medicale și asistență rutieră, iar agenții care lucrează la distanță sprijină branduri naționale din întreaga SUA. Genesis Call Center, LLC recrutează pentru roluri de lucru de acasă și oferă instruire, integrare și resurse pentru forța sa de muncă la distanță.
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Locurile de muncă ale companiei

Senior/Lead Remote Call Center Customer Service Agent

Genesis Call Center, LLC is seeking remote customer service agents to manage inbound questions, service requests, account needs, and product support. Representatives use guided tools and resources while serving customers for national brands.

GRGrecia
11 $ – 13 $ / oră
RemoteNormă întreagăSeniorLiderLimbă Obligatorie: englezăReprezentant call center

Descriere

  • Manage inbound customer interactions for major brands
  • Resolve questions, service requests, account needs, and product-support issues
  • Use guided systems and reference resources to provide consistent customer care
  • Represent client brands with professionalism, accuracy, and compliance
  • Complete client assessments, a background check, and certification training before beginning service

Cerințe

  • High school diploma or GED
  • At least 18 years old
  • Authorized to work in the United States
  • U.S. resident, excluding California, Colorado, Connecticut, Massachusetts, Maryland, New York, Oregon, Washington, and Wisconsin
  • Able to follow detailed procedures and meet performance standards
  • Strong verbal communication and active listening abilities
  • Comfortable using computer applications and web-based tools
  • Able to work independently while maintaining schedule accountability
  • Previous call center or customer service experience is preferred
  • Spanish-English bilingual ability is preferred but not required
  • Familiarity with phone- or computer-based support settings
  • Able to complete onboarding, including client assessments, a basic background check, and certification training before service begins

Beneficii

  • Flexible scheduling options after certification
  • Paid training after successful client certification
  • W-2 employment with payroll, workplace protections, and employment stability
  • Paid time off
  • Optional supplemental insurance through Aflac
  • Household telehealth access through MDLive
  • Performance-based incentive opportunities
  • Career paths toward support, quality assurance, and leadership positions
  • Applicant information handled confidentially under EEO guidelines

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