Genesis Call Center, LLC
Genesis Call Center, LLC
Genesis Call Center, LLC ir 2013. gadā dibināts attālināto klientu aprūpes un zvanu centra pakalpojumu sniedzējs. Tā izkliedētā komanda klientiem nodrošina klientu apkalpošanu, tehnisko atbalstu, palīdzību pārdošanā un specializētus pakalpojumus, tostarp loģistikas, konsultāciju un veselības aprūpes nozarēs. Pakalpojumi ietver medicīniskās konsultācijas pieprasījumu apstrādi un palīdzību uz ceļa, savukārt attālinātie aģenti atbalsta nacionālos zīmolus visā Amerikas Savienotajās Valstīs. Genesis Call Center, LLC pieņem darbā darbiniekus darbam no mājām un nodrošina attālinātajam personālam apmācības, ievadīšanu darbā un nepieciešamos resursus.

Senior/Lead Remote Call Center Customer Service Agent

Genesis Call Center, LLC is seeking remote customer service agents to manage inbound questions, service requests, account needs, and product support. Representatives use guided tools and resources while serving customers for national brands.

Apraksts

  • Manage inbound customer interactions for major brands
  • Resolve questions, service requests, account needs, and product-support issues
  • Use guided systems and reference resources to provide consistent customer care
  • Represent client brands with professionalism, accuracy, and compliance
  • Complete client assessments, a background check, and certification training before beginning service

Prasības

  • High school diploma or GED
  • At least 18 years old
  • Authorized to work in the United States
  • U.S. resident, excluding California, Colorado, Connecticut, Massachusetts, Maryland, New York, Oregon, Washington, and Wisconsin
  • Able to follow detailed procedures and meet performance standards
  • Strong verbal communication and active listening abilities
  • Comfortable using computer applications and web-based tools
  • Able to work independently while maintaining schedule accountability
  • Previous call center or customer service experience is preferred
  • Spanish-English bilingual ability is preferred but not required
  • Familiarity with phone- or computer-based support settings
  • Able to complete onboarding, including client assessments, a basic background check, and certification training before service begins

Priekšrocības

  • Flexible scheduling options after certification
  • Paid training after successful client certification
  • W-2 employment with payroll, workplace protections, and employment stability
  • Paid time off
  • Optional supplemental insurance through Aflac
  • Household telehealth access through MDLive
  • Performance-based incentive opportunities
  • Career paths toward support, quality assurance, and leadership positions
  • Applicant information handled confidentially under EEO guidelines

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