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SEB este un grup bancar nord-european care colaborează cu companii mari, clienți instituționali și investitori în calitate de partener financiar strategic. Serviciile sale acoperă activități bancare, asigurări și consultanță, susținute de o prezență locală în 20 de țări. Grupul pune accent pe consiliere financiară responsabilă, randamente sustenabile și inițiative care contribuie la creșterea economică și la valoarea socială, fiind totodată parte a infrastructurii financiare pe care se bazează companiile și societatea.
Client Service Specialist, Digital Banking — SEB
Support corporate clients using SEB Global Services’ digital banking products by resolving inquiries, service issues and open cases across communication channels.
Descriere
- Guide corporate clients in using digital banking products
- Respond to daily client inquiries by email, phone and in meetings
- Resolve routine service issues
- Provide prompt, accurate, customer-focused support across communication channels
- Coordinate with internal teams to follow up on client requests
- Track open cases and help maintain service quality
- Share knowledge, support colleagues and take part in team routines and initiatives
Cerințe
- At least one year of customer service experience, preferably in corporate or technical support
- Basic technical literacy
- Ability to understand and use digital banking systems
- Experience using ticketing tools and Microsoft Office
- Ability to read formats such as ISO 20022, SWIFT MT and text files
- A customer-focused approach and interest in continuous improvement
- Demonstrated ability to build and maintain relationships with clients, internal stakeholders and cross-functional teams
- Strong analytical and problem-solving abilities
- Ability to investigate and resolve technical issues
- Collaborative, team-focused approach, including willingness to share knowledge and support team goals
- Strong communication skills
- Fluent English
Beneficii
- International opportunities and an international working environment
- Long-term stability
- Broad training and learning opportunities
- Many opportunities for internal moves, both lateral and upward
- A caring, supportive and respectful culture
- Access to a gym, library, games room, roof terrace and other work and leisure spaces
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