SEB
SEB
SEB je severnoevropska bančna skupina, ki sodeluje z velikimi podjetji, institucionalnimi strankami in vlagatelji kot strateški finančni partner. Njene storitve obsegajo bančništvo, zavarovanje in svetovanje, podpirajo pa jih lokalne prisotnosti v 20 državah. Skupina poudarja odgovorno finančno svetovanje, trajnostne donose in pobude, ki prispevajo h gospodarski rasti in družbeni vrednosti, hkrati pa je del finančne infrastrukture, na katero se zanašajo podjetja in družba.

Client Service Specialist, Digital Banking — SEB

Support corporate clients using SEB Global Services’ digital banking products by resolving inquiries, service issues and open cases across communication channels.

Opis

  • Guide corporate clients in using digital banking products
  • Respond to daily client inquiries by email, phone and in meetings
  • Resolve routine service issues
  • Provide prompt, accurate, customer-focused support across communication channels
  • Coordinate with internal teams to follow up on client requests
  • Track open cases and help maintain service quality
  • Share knowledge, support colleagues and take part in team routines and initiatives

Zahteve

  • At least one year of customer service experience, preferably in corporate or technical support
  • Basic technical literacy
  • Ability to understand and use digital banking systems
  • Experience using ticketing tools and Microsoft Office
  • Ability to read formats such as ISO 20022, SWIFT MT and text files
  • A customer-focused approach and interest in continuous improvement
  • Demonstrated ability to build and maintain relationships with clients, internal stakeholders and cross-functional teams
  • Strong analytical and problem-solving abilities
  • Ability to investigate and resolve technical issues
  • Collaborative, team-focused approach, including willingness to share knowledge and support team goals
  • Strong communication skills
  • Fluent English

Ugodnosti

  • International opportunities and an international working environment
  • Long-term stability
  • Broad training and learning opportunities
  • Many opportunities for internal moves, both lateral and upward
  • A caring, supportive and respectful culture
  • Access to a gym, library, games room, roof terrace and other work and leisure spaces

Sorodna delovna mesta

Swan

KYC Supervisor, French Market

Swan

Lead KYC and KYB reviews for the French market, resolving complex cases and coaching a compliance team. Help Swan scale its embedded banking operations while working within regulated financial services.

Odpri
Veradigm®

Digital Client Success Manager

Veradigm®

Manage a digitally supported portfolio of healthcare technology customers at Veradigm, using customer health signals and structured playbooks to guide engagement. Support adoption, retention, renewals, and growth through risk management and coordination with internal teams.

Odpri
Titan Wealth Holdings

Regional Client Services Manager

Titan Wealth Holdings

Lead regional client service teams at Titan Wealth, a UK wealth management business. Oversee managers, operations, compliance and service improvements across multiple offices.

Odpri