SEB
SEB
SEB yra Šiaurės Europos bankų grupė, veikianti kaip strateginis finansų partneris didelėms įmonėms, instituciniams klientams ir investuotojams. Jos paslaugos apima bankininkystę, draudimą ir konsultavimą, o veiklą sustiprina vietinis atstovavimas 20 šalių. Grupė pabrėžia atsakingas finansines konsultacijas, tvarią grąžą ir iniciatyvas, prisidedančias prie ekonomikos augimo bei visuomeninės vertės kūrimo. Be to, ji yra finansinės infrastruktūros, kuria naudojasi verslas ir visuomenė, dalis.

Client Service Specialist, Digital Banking — SEB

Support corporate clients using SEB Global Services’ digital banking products by resolving inquiries, service issues and open cases across communication channels.

Aprašymas

  • Guide corporate clients in using digital banking products
  • Respond to daily client inquiries by email, phone and in meetings
  • Resolve routine service issues
  • Provide prompt, accurate, customer-focused support across communication channels
  • Coordinate with internal teams to follow up on client requests
  • Track open cases and help maintain service quality
  • Share knowledge, support colleagues and take part in team routines and initiatives

Reikalavimai

  • At least one year of customer service experience, preferably in corporate or technical support
  • Basic technical literacy
  • Ability to understand and use digital banking systems
  • Experience using ticketing tools and Microsoft Office
  • Ability to read formats such as ISO 20022, SWIFT MT and text files
  • A customer-focused approach and interest in continuous improvement
  • Demonstrated ability to build and maintain relationships with clients, internal stakeholders and cross-functional teams
  • Strong analytical and problem-solving abilities
  • Ability to investigate and resolve technical issues
  • Collaborative, team-focused approach, including willingness to share knowledge and support team goals
  • Strong communication skills
  • Fluent English

Privalumai

  • International opportunities and an international working environment
  • Long-term stability
  • Broad training and learning opportunities
  • Many opportunities for internal moves, both lateral and upward
  • A caring, supportive and respectful culture
  • Access to a gym, library, games room, roof terrace and other work and leisure spaces

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