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SEB is a Northern European banking group that works with large companies, institutional clients, and investors as a strategic financial partner. Its services span banking, insurance, and consulting, supported by a local presence in 20 countries. The group emphasizes responsible financial advice, sustainable returns, and initiatives that contribute to economic growth and social value, while serving as part of the financial infrastructure relied on by businesses and society.
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Client Service Specialist, Digital Banking — SEB

Support corporate clients using SEB Global Services’ digital banking products by resolving inquiries, service issues and open cases across communication channels.

LTLithuania
€2,350 – €2,850 / month
HybridFull-timeJuniorNo degree requiredEnglish RequiredClient ServicesClient Services Representative
Swift

Description

  • Guide corporate clients in using digital banking products
  • Respond to daily client inquiries by email, phone and in meetings
  • Resolve routine service issues
  • Provide prompt, accurate, customer-focused support across communication channels
  • Coordinate with internal teams to follow up on client requests
  • Track open cases and help maintain service quality
  • Share knowledge, support colleagues and take part in team routines and initiatives

Requirements

  • At least one year of customer service experience, preferably in corporate or technical support
  • Basic technical literacy
  • Ability to understand and use digital banking systems
  • Experience using ticketing tools and Microsoft Office
  • Ability to read formats such as ISO 20022, SWIFT MT and text files
  • A customer-focused approach and interest in continuous improvement
  • Demonstrated ability to build and maintain relationships with clients, internal stakeholders and cross-functional teams
  • Strong analytical and problem-solving abilities
  • Ability to investigate and resolve technical issues
  • Collaborative, team-focused approach, including willingness to share knowledge and support team goals
  • Strong communication skills
  • Fluent English

Benefits

  • International opportunities and an international working environment
  • Long-term stability
  • Broad training and learning opportunities
  • Many opportunities for internal moves, both lateral and upward
  • A caring, supportive and respectful culture
  • Access to a gym, library, games room, roof terrace and other work and leisure spaces

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