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Duke Energy Corporation
Duke Energy Corporation
ConsultingLogisticsManufacturing
Duke Energy Corporation is a large U.S. energy company operating electric utilities that serve 8.4 million customers and maintaining 54,800 megawatts of total energy capacity. Its business also includes natural gas distribution for 1.7 million customers. The company is investing in grid modernization and a broader clean energy portfolio spanning renewables, energy storage, and nuclear power, alongside goals to reach net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050.
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Senior Product Manager, Accounts Receivable and Customer Financial Services

Lead Duke Energy’s SAP-based accounts receivable and customer financial services portfolio, shaping its product roadmaps and operations. Coordinate regulatory work and cross-functional delivery across the portfolio.

USUnited StatesNCNorth CarolinaOHOhioHybridFull-timeSeniorEnglish RequiredAccounts Receivable
SDLC

Description

  • Set product strategy and guide roadmap delivery for accounts receivable and customer financial services.
  • Oversee Credit & Collections, FI-CA, Payments, Refunds, Tax, PIPP, PrePay, and Lighting solutions.
  • Work with business leaders to set priorities and turn objectives into technology solutions.
  • Manage product backlogs, enhancement requests, incidents, defects, and operational support.
  • Maintain production stability, service-level performance, compliance, and regulatory support.
  • Direct cross-functional teams of product managers, product owners, analysts, consultants, and vendor partners.
  • Improve customer experience, operational efficiency, and financial accuracy through continuous improvement.
  • Support major projects, regulatory initiatives, system upgrades, and modernization efforts.
  • Develop and mentor team members.
  • Deliver executive communications and status reports, manage risks, and oversee portfolio governance.
  • Work remotely and onsite after onboarding, reporting to the assigned facility as required and directed, with an average of three full onsite workdays per regular workweek.
  • Travel 5–15%.

Requirements

  • Bachelor’s degree.
  • At least eight years of related work experience.
  • Alternatively, a high school diploma or GED with at least 12 years of related experience may substitute for a bachelor’s degree, alongside at least five years of related work experience.
  • Utility industry experience is preferred.
  • Experience with Customer Information Systems (CIS), SAP IS-U, SAP FI-CA, or customer financial operations is preferred.
  • Knowledge of collections, payment processing, refund management, tax accounting, and assistance programs is preferred.
  • Agile product management and portfolio leadership experience is preferred.
  • Experience managing vendor relationships and production support organizations is preferred.
  • Entrepreneurial, action-oriented approach; experience shipping software is preferred.
  • Ability to explain complex, innovative concepts to a new product development team.
  • Interest in technology products and ability to spot opportunities for innovation.
  • Ability to work independently, anticipate problems, and identify opportunities.
  • Excellent communication and relationship-building skills, with the ability to influence across management and organizational levels.
  • Strong understanding of the software development life cycle (SDLC) and ability to work in an agile environment with biweekly releases.
  • Ability to educate company leaders about effective use of digital tools.
  • Ability to quickly understand the business, evaluate priorities, and assess the value of product features.
  • Experience in a KPI-driven environment, with accountability for choosing actions that meet goals.
  • At least two years of relevant new product or technology development experience in a fast-paced environment.
  • Must be authorized to work in the U.S. without employment-based immigration sponsorship, now or in the future.
  • Must live within a reasonable commute of a designated Duke Energy facility, no more than 50 miles one way.

Benefits

  • Friendly work environment.
  • Opportunities for growth and development.
  • Recognition for your work.
  • Competitive pay and benefits.
  • Hybrid work arrangement.
  • Relocation assistance may apply; it is not provided for this position.

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