Ryan
Ryan
Ryan एक वैश्विक कर सेवाएँ और सॉफ्टवेयर कंपनी है, जो संगठनों को कर प्रदर्शन बेहतर बनाने, नकदी प्रवाह सुरक्षित रखने और अनुपालन जोखिम प्रबंधित करने में सहायता करती है। इसका कार्य कर वसूली, परामर्श, अनुपालन, कानूनी सेवाओं और प्रौद्योगिकी तक फैला है। इसके विशेषज्ञ त्रुटियों की पहचान करने, अनावश्यक अधिक भुगतानों को कम करने और जटिल कर संबंधी आवश्यकताओं के लिए व्यावहारिक समाधान विकसित करने पर ध्यान केंद्रित करते हैं। Ryan रणनीतिक सलाह और प्रौद्योगिकी-सक्षम कर प्रबंधन के माध्यम से प्रमुख कॉर्पोरेट ग्राहकों की सहायता करता है।

Senior Manager, Customer Success Operations

Ryan’s senior Customer Success Operations leader will scale lifecycle systems, reporting, data governance, and operational processes. The role leads cross-functional initiatives and delivers actionable insights to Customer Success leadership.

विवरण

  • Scale the systems, data, reporting, processes, and operating practices that support Customer Success.
  • Turn business needs and customer strategies into scalable processes, tools, and system workflows.
  • Lead cross-functional meetings, projects, and operational initiatives, defining ownership, timelines, deliverables, and next steps.
  • Work with Finance, Human Resources, Revenue Operations, Product, Technology, and other stakeholders to address operational issues and improve processes.
  • Advise Customer Success leadership with operational expertise, insights, and recommendations.
  • Design and implement lifecycle processes for renewals, customer risk, churn, expansion, account management, customer health, adoption, and escalations.
  • Build and maintain Customer Success platform playbooks, journeys, alerts, health scores, segmentation, workflows, dashboards, and automation.
  • Analyze customer and operational data to spot trends, risks, and opportunities, then recommend actions.
  • Own Customer Success reporting, dashboards, and performance analysis.
  • Set and maintain data governance standards.
  • Act as the primary business owner and administrator of the Customer Success platform, such as ChurnZero or a comparable solution.
  • Assess processes for standardization, simplification, automation, and scale.
  • Prepare and validate Customer Success compensation and incentive reports.
  • Identify operational issues independently, develop solutions, and carry initiatives through to completion.
  • Maintain documentation, reporting standards, workflows, and operational processes that support sustainable growth.
  • Guide stakeholders and influence outcomes through functional leadership, without direct reporting authority.

आवश्यकताएँ

  • Bachelor’s degree in Business Administration, Analytics, Finance, Information Systems, or a related field, or equivalent practical experience.
  • At least seven years of experience in Customer Success Operations, Revenue Operations, Sales Operations, Business Operations, analytics, or a related area.
  • Proven ability to independently own operational programs, systems, processes, or functional capabilities.
  • Experience administering a Customer Success platform such as ChurnZero, Gainsight, Totango, or a comparable solution.
  • Experience building workflows, reports, automation, dashboards, health scores, segmentation, or customer lifecycle programs.
  • Experience with Customer Success metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), churn, renewals, expansion, adoption, and customer health.
  • Experience improving data quality, governance, reporting, and operational processes.
  • Experience leading cross-functional projects and influencing stakeholders without direct authority.
  • Experience supporting compensation or incentive reporting is preferred.
  • Experience with ChurnZero, Salesforce, business intelligence or reporting, advanced Microsoft Excel, and SQL is preferred.
  • Strong analytical and problem-solving ability.
  • Strong knowledge of Customer Success operations, metrics, processes, and systems.
  • Ability to manage complex operational initiatives independently, from identification through implementation.
  • Strong systems aptitude and ability to learn and administer business-critical platforms.
  • Ability to design scalable processes, workflows, reporting, and automation.
  • Strong project management, organization, prioritization, and follow-through.
  • Ability to bring structure and clarity to ambiguous or changing business needs.
  • Strong interpersonal skills and ability to influence and build effective relationships across functions and organizational levels.
  • Excellent written and verbal communication skills.
  • Ability to balance strategic thinking with hands-on execution.
  • Self-directed approach and ability to work effectively with limited structure, precedent, or day-to-day direction.
  • Proficiency in Microsoft Excel and reporting and analytics tools.

लाभ

  • Hybrid work options
  • Award-winning culture
  • Generous paid time off
  • 14 weeks of fully paid leave for new parents, including adoptive parents
  • Monthly reimbursement for a gym membership or gym equipment
  • Benefits coverage beginning on the first day
  • 401(k) with employer match
  • Tuition reimbursement after one year of service
  • Fertility assistance program
  • Eligibility for a four-week company-paid sabbatical after five years of service

संबंधित नौकरियाँ

My Hero VA

Bilingual Appointment Setter (Remote, Colombia)

My Hero VA

Make outbound calls in English and Spanish to book school visits for a Florida-based barber education business. This remote Colombia role also includes prospect follow-up and daily administrative work.

खोलें
CONVACT - Agentur für Suchmaschinenoptimierung

Remote Sales Representative – SEO and Google Ads

CONVACT - Agentur für Suchmaschinenoptimierung
1 – 10 कर्मचारी
B2Bविपणन

Follow up with leads and cold-call prospective clients for Convact’s SEO and Google Ads agency. Book appointments with online shops and e-commerce businesses across the DACH region.

खोलें
My Hero VA

Remote Customer Service Representative in Mexico

My Hero VA

Provide phone support for a U.S. appliance repair company, handling customer calls, appointments, service requests, and CRM updates.

खोलें
Yudrio, Inc.

Senior Salesforce Technical Architect

Yudrio, Inc.

Lead secure Service Cloud and Experience Cloud architecture for Yudrio’s federal Salesforce implementation. Guide integrations, platform governance, releases, and Agile delivery.

खोलें
EBARA Precision Machinery Europe (EPME)

Field Service Engineer, Semiconductor Equipment

EBARA Precision Machinery Europe (EPME)

Install, troubleshoot, and maintain semiconductor equipment for EBARA Precision Machinery Europe, providing on-site customer support across international sites.

खोलें
SPERTON - Where Great People Meet

Smart Home Automation Business Development Executive

SPERTON - Where Great People Meet
51 – 200 कर्मचारी

Drive sales of Smartwitz Marketing Solutions’ smart home automation products in Navi Mumbai. Manage client relationships, demonstrations, proposals, and opportunities through installation.

खोलें
Personalberatung Pillong

Senior International Sales Manager, PV Mounting Systems

Personalberatung Pillong

Lead international customer acquisition and key accounts for a global industrial group’s photovoltaic mounting systems. Develop solar project markets and partnerships worldwide.

खोलें
Inkster GmbH

Marketing Manager, Hybrid in Hamburg

Inkster GmbH

Lead campaign creative development, social media content, and performance analysis at Inkster, a European provider of temporary fruit-based tattoos. Test and optimize marketing creatives using campaign insights and market trends.

खोलें
Mendelson & Co.

Remote Banking Business Analyst

Mendelson & Co.

Analyze banking requirements and test IT solutions for Mendelson GmbH, a German professional services provider serving banking, insurance, and energy clients.

खोलें
Salonkee

Sales Representative – Salon Software, Braunschweig

Salonkee

Help Salonkee grow its salon software business in Braunschweig through prospecting, product demonstrations and managing sales from first contact to close.

खोलें