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Ryan
Ryan
1001 – 5000 Darbinieki
H1B vīzas sponsorsApdrošināšanaFinansesKonsultācijas
Ryan ir globāls nodokļu pakalpojumu un programmatūras uzņēmums, kas palīdz organizācijām uzlabot nodokļu pārvaldības rezultātus, aizsargāt naudas plūsmu un pārvaldīt ar nodokļu saistību izpildi saistītos riskus. Uzņēmuma darbība aptver nodokļu atgūšanu, konsultācijas, nodokļu saistību izpildi, juridiskos pakalpojumus un tehnoloģijas. Speciālisti koncentrējas uz kļūdu atrašanu, nevajadzīgu pārmaksu samazināšanu un praktisku risinājumu izstrādi sarežģītām nodokļu vajadzībām. Ryan atbalsta lielus korporatīvos klientus, sniedzot stratēģiskas konsultācijas un nodrošinot tehnoloģijās balstītu nodokļu pārvaldību.
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Vakances uzņēmumā

Senior Manager, Customer Success Operations

Ryan’s senior Customer Success Operations leader will scale lifecycle systems, reporting, data governance, and operational processes. The role leads cross-functional initiatives and delivers actionable insights to Customer Success leadership.

USAmerikas Savienotās ValstisNYŅujorkaHibrīdiPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs
SQL

Apraksts

  • Scale the systems, data, reporting, processes, and operating practices that support Customer Success.
  • Turn business needs and customer strategies into scalable processes, tools, and system workflows.
  • Lead cross-functional meetings, projects, and operational initiatives, defining ownership, timelines, deliverables, and next steps.
  • Work with Finance, Human Resources, Revenue Operations, Product, Technology, and other stakeholders to address operational issues and improve processes.
  • Advise Customer Success leadership with operational expertise, insights, and recommendations.
  • Design and implement lifecycle processes for renewals, customer risk, churn, expansion, account management, customer health, adoption, and escalations.
  • Build and maintain Customer Success platform playbooks, journeys, alerts, health scores, segmentation, workflows, dashboards, and automation.
  • Analyze customer and operational data to spot trends, risks, and opportunities, then recommend actions.
  • Own Customer Success reporting, dashboards, and performance analysis.
  • Set and maintain data governance standards.
  • Act as the primary business owner and administrator of the Customer Success platform, such as ChurnZero or a comparable solution.
  • Assess processes for standardization, simplification, automation, and scale.
  • Prepare and validate Customer Success compensation and incentive reports.
  • Identify operational issues independently, develop solutions, and carry initiatives through to completion.
  • Maintain documentation, reporting standards, workflows, and operational processes that support sustainable growth.
  • Guide stakeholders and influence outcomes through functional leadership, without direct reporting authority.

Prasības

  • Bachelor’s degree in Business Administration, Analytics, Finance, Information Systems, or a related field, or equivalent practical experience.
  • At least seven years of experience in Customer Success Operations, Revenue Operations, Sales Operations, Business Operations, analytics, or a related area.
  • Proven ability to independently own operational programs, systems, processes, or functional capabilities.
  • Experience administering a Customer Success platform such as ChurnZero, Gainsight, Totango, or a comparable solution.
  • Experience building workflows, reports, automation, dashboards, health scores, segmentation, or customer lifecycle programs.
  • Experience with Customer Success metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), churn, renewals, expansion, adoption, and customer health.
  • Experience improving data quality, governance, reporting, and operational processes.
  • Experience leading cross-functional projects and influencing stakeholders without direct authority.
  • Experience supporting compensation or incentive reporting is preferred.
  • Experience with ChurnZero, Salesforce, business intelligence or reporting, advanced Microsoft Excel, and SQL is preferred.
  • Strong analytical and problem-solving ability.
  • Strong knowledge of Customer Success operations, metrics, processes, and systems.
  • Ability to manage complex operational initiatives independently, from identification through implementation.
  • Strong systems aptitude and ability to learn and administer business-critical platforms.
  • Ability to design scalable processes, workflows, reporting, and automation.
  • Strong project management, organization, prioritization, and follow-through.
  • Ability to bring structure and clarity to ambiguous or changing business needs.
  • Strong interpersonal skills and ability to influence and build effective relationships across functions and organizational levels.
  • Excellent written and verbal communication skills.
  • Ability to balance strategic thinking with hands-on execution.
  • Self-directed approach and ability to work effectively with limited structure, precedent, or day-to-day direction.
  • Proficiency in Microsoft Excel and reporting and analytics tools.

Priekšrocības

  • Hybrid work options
  • Award-winning culture
  • Generous paid time off
  • 14 weeks of fully paid leave for new parents, including adoptive parents
  • Monthly reimbursement for a gym membership or gym equipment
  • Benefits coverage beginning on the first day
  • 401(k) with employer match
  • Tuition reimbursement after one year of service
  • Fertility assistance program
  • Eligibility for a four-week company-paid sabbatical after five years of service

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RSSerbijaKlātienēPilna slodzeJaunākais speciālistsVidējais līmenisGrāds nav nepieciešamsNepieciešamā Valoda: angļuAtbalsta inženieris

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