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Senior IT Operations Analyst responsible for incident response, compliance, service delivery, and operational improvement across Conduent’s government payment platforms. Full-time remote position based in the United States.
विवरण
- Manage daily operations for government payment platforms
- Keep detailed operational documentation to support consistent processes and compliance
- Implement, maintain, and monitor quality controls and change management practices
- Maintain SOC compliance, operational readiness, and system availability
- Work with business, project management, development, and infrastructure teams to resolve incidents and service requests
- Coordinate communication among development, QA, and infrastructure teams
- Work with security teams to remediate vulnerabilities in line with CISO policies and timelines
- Lead major incident response, including bridge calls and coordination of required resources
- Contribute to problem management reviews and drive corrective and preventive actions
- Prepare impact statements and maintain accurate operational records and data quality
- Partner with product teams on improvements to operational efficiency and reliability
- Support release readiness and operational acceptance processes
- Complete required corporate training, time attestation, and governance activities
- Provide after-hours on-call coverage and respond to operational escalations
आवश्यकताएँ
- At least 8 years of experience in IT operations, production support, or IT project management in enterprise environments
- Experience with ITIL practices, including incident, problem, change, and release management
- Ability to assess complex technical issues and explain them to technical and non-technical audiences
- Ability to lead and perform effectively under pressure while exercising sound judgment
- Knowledge of software delivery lifecycles, operational quality standards, and regulatory or compliance expectations
- Strong organizational, leadership, and communication abilities
- Bachelor’s degree in Computer Science, MIS, Business Administration, or a related field preferred
- Experience in financial services or government payment environments preferred
लाभ
- Remote work from home
- Health and welfare benefits effective from the first day
- Retirement savings programs
- Employee discounts on merchandise, services, travel, and more
- Career development opportunities
- Paid training
- Paid time off
- Inclusive work environment that values diversity
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Paid holidays
- Bonus or incentive eligibility based on business needs
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