Conduent
Conduent
Conduent компаниялар мен мемлекеттік мекемелерге күрделі операцияларды басқаруға және клиенттер тәжірибесін жақсартуға көмектесетін технологияға негізделген бизнес-қызметтер ұсынады. Оның қызмет бағыттарына клиенттермен өзара әрекеттесу тәжірибесін басқару, қаржы және бухгалтерлік есеп, адами капиталды басқару, цифрлық шешімдер, сондай-ақ денсаулық сақтау және мемлекеттік сектор ұйымдарына арналған арнайы қызметтер кіреді. Компания денсаулық сақтау, логистика және консалтинг сияқты салалардағы жұмыс процестерін оңтайландыру және қызмет көрсетуді тиімдірек ету үшін автоматтандыруды, аналитиканы және операциялық сараптаманы үйлестіреді.

Senior IT Operations Analyst – Remote in the United States

Senior IT Operations Analyst responsible for incident response, compliance, service delivery, and operational improvement across Conduent’s government payment platforms. Full-time remote position based in the United States.

Сипаттама

  • Manage daily operations for government payment platforms
  • Keep detailed operational documentation to support consistent processes and compliance
  • Implement, maintain, and monitor quality controls and change management practices
  • Maintain SOC compliance, operational readiness, and system availability
  • Work with business, project management, development, and infrastructure teams to resolve incidents and service requests
  • Coordinate communication among development, QA, and infrastructure teams
  • Work with security teams to remediate vulnerabilities in line with CISO policies and timelines
  • Lead major incident response, including bridge calls and coordination of required resources
  • Contribute to problem management reviews and drive corrective and preventive actions
  • Prepare impact statements and maintain accurate operational records and data quality
  • Partner with product teams on improvements to operational efficiency and reliability
  • Support release readiness and operational acceptance processes
  • Complete required corporate training, time attestation, and governance activities
  • Provide after-hours on-call coverage and respond to operational escalations

Талаптар

  • At least 8 years of experience in IT operations, production support, or IT project management in enterprise environments
  • Experience with ITIL practices, including incident, problem, change, and release management
  • Ability to assess complex technical issues and explain them to technical and non-technical audiences
  • Ability to lead and perform effectively under pressure while exercising sound judgment
  • Knowledge of software delivery lifecycles, operational quality standards, and regulatory or compliance expectations
  • Strong organizational, leadership, and communication abilities
  • Bachelor’s degree in Computer Science, MIS, Business Administration, or a related field preferred
  • Experience in financial services or government payment environments preferred

Артықшылықтар

  • Remote work from home
  • Health and welfare benefits effective from the first day
  • Retirement savings programs
  • Employee discounts on merchandise, services, travel, and more
  • Career development opportunities
  • Paid training
  • Paid time off
  • Inclusive work environment that values diversity
  • Health insurance coverage
  • Voluntary dental and vision programs
  • Life and disability insurance
  • Paid holidays
  • Bonus or incentive eligibility based on business needs

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