Cloud5 Communications
Cloud5 Communications
Cloud5 Communications एक हॉस्पिटैलिटी टेक्नोलॉजी और मैनेज्ड सर्विसेज़ प्रदाता है, जो उन प्रणालियों पर केंद्रित है जिन पर होटल हर दिन निर्भर रहते हैं। कंपनी होटल इंटरनेट और वाई-फ़ाई, SD‑WAN, होस्टेड और ऑन-प्रिमाइसेस वॉइस प्लेटफ़ॉर्म, SIP ट्रंकिंग, कॉन्टैक्ट सेंटर टेक्नोलॉजी और कई विक्रेताओं के माध्यम से चौबीसों घंटे मैनेज्ड IT सेवाओं को डिज़ाइन, तैनात और सपोर्ट करती है। Cloud5 प्रमुख होटल ब्रांडों के साथ मिलकर इंफ्रास्ट्रक्चर के आधुनिकीकरण, ब्रांड अनुपालन, परिचालन दक्षता और मेहमानों तथा कॉन्टैक्ट सेंटर के ग्राहकों के बेहतर अनुभव में सहायता करती है। हॉस्पिटैलिटी उद्योग की आवश्यकताओं पर आधारित इस व्यवसाय में इसकी टीमें टेक्नोलॉजी डिलीवरी, कार्यान्वयन, ग्राहक सहायता और मैनेज्ड सर्विसेज़ में योगदान देती हैं।

Remote Hotel Reservations Customer Service Agent (Canada)

Help hotel guests with questions and reservations by phone, email, or chat. Support bookings and changes while recommending upgrades and promotions for hospitality clients.

विवरण

  • Support hotel guests professionally by phone or email.
  • Answer questions by phone, email, or chat.
  • Explain hotel properties, amenities, policies, reservations, and services accurately.
  • Help guests book, change, or cancel hotel reservations.
  • Convert booking opportunities and recommend room upgrades, promotions, and other offerings.
  • Address guest questions, concerns, and objections to help complete reservations.
  • Record guest interactions and reservation details in booking and other systems.
  • Follow service standards, reservation procedures, and sales processes.
  • Stay informed about assigned brands, properties, promotions, and reservation policies.
  • Work with softphone apps, email, web browsers, and internal systems.
  • Meet service quality, productivity, accuracy, and sales expectations.
  • Complete training and stay up to date on procedures, systems, and client expectations.
  • Represent the client’s brand professionally in every guest interaction.

आवश्यकताएँ

  • Strong written communication for email work and/or strong verbal communication for phone work.
  • A guest-focused approach and the ability to adapt communication to different needs.
  • A sales-focused approach, including spotting opportunities, recommending options, addressing objections, and securing bookings.
  • Strong problem-solving, organization, and attention to detail.
  • Ability to handle multiple tasks and use computer systems efficiently.
  • Ability to work independently remotely and contribute positively to a team.
  • Comfort working toward targets in a structured, metrics-driven environment.
  • Proficiency with basic computer applications and web systems, including Microsoft 365.
  • High school diploma or equivalent.
  • Ability to pass a criminal record check where required.
  • Legal authorization to work in Canada.
  • Fluency in English.
  • A dedicated, quiet, private workspace with a door.
  • An ergonomic desk and chair.
  • High-speed internet with an approved wired connection.
  • Previous contact centre, customer service, sales, reservations, or hospitality experience preferred.
  • Experience with booking systems, CRM tools, or customer service platforms preferred.

लाभ

  • Company-provided equipment.
  • Work-from-home arrangement.
  • Training provided.
  • Equal opportunity employment.

संबंधित नौकरियाँ

RecruitGo

Remote Executive Assistant, Outreach and Marketing — Philippines

RecruitGo

Handle administrative support, CRM, outreach, and marketing for RecruitGo, an Employer of Record serving global clients with talent from emerging markets. Support two UK-facing clients with day-to-day administration and creative campaigns.

खोलें
Mars

Mars Customer Manager, Wegmans Account, Illinois Remote

Mars

Lead Mars Snacking’s Accelerator account strategy for Wegmans. Drive retailer growth through assortment, merchandising, pricing, promotions, and forecasting.

खोलें
Outforce

Credit Control and Collections Analyst

Outforce

Manage receivables, collections, and cash flow reporting for an FMCG business. Use SAP, Vend, and Excel to assess customer accounts and credit risk.

खोलें
SPERTON - Where Great People Meet

Sales Executive, Elevators and Car Parking Systems

SPERTON - Where Great People Meet
51 – 200 कर्मचारी

Drive elevator and car parking system sales across Mumbai’s Western Region. Build client and dealer relationships, and manage deals from initial enquiry through project execution.

खोलें
Salonkee

Sales Representative, Salon Software — Göttingen

Salonkee

Grow Salonkee’s salon software business across Göttingen through local prospecting, product demonstrations, and end-to-end sales. Build relationships with salon owners and guide them from first contact through to closing.

खोलें
Salonkee

Hybrid Sales Representative, Lindau

Salonkee

Grow Salonkee’s salon software business across Lindau and Friedrichshafen through outreach, product demonstrations, and end-to-end sales. Build relationships with local salon owners and manage each opportunity through to closing.

खोलें
Salonkee

Sales Representative in Göttingen (Hybrid)

Salonkee

Grow Salonkee’s salon software business in Göttingen by building local salon relationships. The role spans cold outreach, product demonstrations, and managing sales from first contact through closing.

खोलें
Salonkee

Sales Representative, New Markets

Salonkee

Grow Salonkee’s salon software business in Braunschweig by building relationships with local salon owners. Manage outbound prospecting, product demonstrations, and sales from first contact through closing.

खोलें
Salonkee

Sales Representative, Career Changer – Salonkee, Lindau

Salonkee

Help Salonkee expand its salon management software business across the Lindau and Friedrichshafen region. Find and meet salon owners, demonstrate the product, and manage sales from first contact to close.

खोलें
Salonkee

Salonkee Sales Representative – Wolfsburg

Salonkee

Grow Salonkee’s salon software business across the Wolfsburg region by building relationships with local salons. Demonstrate the product and guide prospects through the sales process.

खोलें