Cloud5 Communications
Cloud5 Communications
Cloud5 Communications yra svetingumo technologijų ir valdomų paslaugų teikėja, daugiausia dėmesio skirianti sistemoms, kuriomis viešbučiai kasdien remiasi. Įmonė projektuoja, diegia ir prižiūri viešbučių interneto bei Wi‑Fi sprendimus, SD-WAN aplinkas, debesijos ir vietines balso platformas, SIP magistralinius ryšius, kontaktų centrų technologijas ir visą parą teikiamas valdomas IT paslaugas, apimančias įvairių tiekėjų sprendimus. Cloud5 bendradarbiauja su didžiaisiais viešbučių prekių ženklais, siekdama padėti modernizuoti infrastruktūrą, laikytis prekės ženklo reikalavimų, didinti veiklos efektyvumą ir gerinti svečių bei kontaktų centrų klientų patirtį. Įmonės komandos prisideda prie technologijų teikimo, diegimo, klientų aptarnavimo ir valdomų paslaugų veiklos, paremtos svetingumo sektoriaus poreikiais.

Remote Hotel Reservations Customer Service Agent (Canada)

Help hotel guests with questions and reservations by phone, email, or chat. Support bookings and changes while recommending upgrades and promotions for hospitality clients.

Aprašymas

  • Support hotel guests professionally by phone or email.
  • Answer questions by phone, email, or chat.
  • Explain hotel properties, amenities, policies, reservations, and services accurately.
  • Help guests book, change, or cancel hotel reservations.
  • Convert booking opportunities and recommend room upgrades, promotions, and other offerings.
  • Address guest questions, concerns, and objections to help complete reservations.
  • Record guest interactions and reservation details in booking and other systems.
  • Follow service standards, reservation procedures, and sales processes.
  • Stay informed about assigned brands, properties, promotions, and reservation policies.
  • Work with softphone apps, email, web browsers, and internal systems.
  • Meet service quality, productivity, accuracy, and sales expectations.
  • Complete training and stay up to date on procedures, systems, and client expectations.
  • Represent the client’s brand professionally in every guest interaction.

Reikalavimai

  • Strong written communication for email work and/or strong verbal communication for phone work.
  • A guest-focused approach and the ability to adapt communication to different needs.
  • A sales-focused approach, including spotting opportunities, recommending options, addressing objections, and securing bookings.
  • Strong problem-solving, organization, and attention to detail.
  • Ability to handle multiple tasks and use computer systems efficiently.
  • Ability to work independently remotely and contribute positively to a team.
  • Comfort working toward targets in a structured, metrics-driven environment.
  • Proficiency with basic computer applications and web systems, including Microsoft 365.
  • High school diploma or equivalent.
  • Ability to pass a criminal record check where required.
  • Legal authorization to work in Canada.
  • Fluency in English.
  • A dedicated, quiet, private workspace with a door.
  • An ergonomic desk and chair.
  • High-speed internet with an approved wired connection.
  • Previous contact centre, customer service, sales, reservations, or hospitality experience preferred.
  • Experience with booking systems, CRM tools, or customer service platforms preferred.

Privalumai

  • Company-provided equipment.
  • Work-from-home arrangement.
  • Training provided.
  • Equal opportunity employment.

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