Everise
Everise
Everise एक वैश्विक ग्राहक अनुभव समाधान प्रदाता है, जो स्वास्थ्य सेवा, वित्तीय सेवाओं, प्रौद्योगिकी, यात्रा, लॉजिस्टिक्स और बीमा क्षेत्रों में ग्राहकों और संगठनों को सहयोग प्रदान करता है। इसका कार्य स्वास्थ्य सेवा सहायता, फार्मेसी लाभ प्रबंधन, कार्यबल और गुणवत्ता आश्वासन प्रबंधन, साइबर सुरक्षा तथा भर्ती प्रक्रिया आउटसोर्सिंग तक फैला हुआ है। लोगों पर केंद्रित दृष्टिकोण के साथ, Everise तकनीक और परिचालन विशेषज्ञता का संयोजन करके ग्राहक संतुष्टि को बेहतर बनाने में सहायता करता है, साथ ही अपने संचालन में विविधता, समावेशन और पर्यावरणीय जिम्मेदारी को आगे बढ़ाता है।

Remote Healthcare Customer Service Representative

Handle members’ healthcare benefits calls remotely for Everise, a global customer experience company. Resolve inquiries, record customer information, and work toward client performance targets.

विवरण

  • Take inbound calls from client members and respond to their healthcare benefits questions
  • Handle a high volume of calls professionally
  • Collect customer information, identify and address customer needs, and explain products and services when relevant
  • Work across multiple systems at the same time
  • Resolve issues using one-call resolution guidance or escalation procedures
  • Meet or exceed company and client performance targets
  • Make decisions that balance company policies with client benefits
  • Spot opportunities to improve processes for clients and customers
  • Record call outcomes and compile or document customer information as required
  • Adapt to changes in the business environment.
  • Answer inbound phone calls for clients' members

आवश्यकताएँ

  • High school diploma or GED credential
  • Pass a drug screening and background check
  • Healthcare experience is a plus
  • Comfort using medical terminology
  • A dedicated workspace without distractions or background noise
  • Wired Ethernet with at least 50 Mb/s download and 10 Mb/s upload speeds; wireless access is not allowed
  • Hard-wired DSL, cable, or fiber-optic broadband service
  • Satellite, microwave, and cellular hotspot internet services are not allowed
  • A strong commitment to excellent customer care, especially for senior citizens
  • Strong analytical and decision-making skills
  • Ability to identify customer needs and clearly explain products and services
  • Flexible availability for weekends, evenings, possible holidays, and occasional overtime
  • Strong integrity and commitment to customer satisfaction
  • Meet attendance and reliability requirements
  • Work well as part of a team
  • Availability to work weekends and holidays
  • Purchase a headset; specific models will be provided during the interview

लाभ

  • Additional cash incentives for reaching goals
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • 401(k) benefits
  • Earned paid time off
  • Everise-provided 21-inch monitor
  • Everise-provided keyboard
  • Everise-provided mouse
  • Everise-provided webcam

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