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Everise
Everise
HealthcareLogisticsTravel
Everise is a global customer experience solutions provider supporting customers and organizations across healthcare, financial services, technology, travel, logistics, and insurance. Its work spans healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. With a people-focused approach, Everise combines technology and operational expertise to help improve customer satisfaction while advancing diversity, inclusion, and environmental responsibility across its operations.
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Remote Healthcare Customer Service Representative

Handle members’ healthcare benefits calls remotely for Everise, a global customer experience company. Resolve inquiries, record customer information, and work toward client performance targets.

USUnited StatesALAlabamaAZArizonaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMDMarylandMIMichiganMNMinnesotaMSMississippiMOMissouriNENebraskaNVNevadaNMNew MexicoNCNorth CarolinaOKOklahomaRIRhode IslandSCSouth CarolinaSDSouth DakotaTNTennesseeUTUtahVAVirginiaWAWashingtonWIWisconsinWYWyomingRemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Take inbound calls from client members and respond to their healthcare benefits questions
  • Handle a high volume of calls professionally
  • Collect customer information, identify and address customer needs, and explain products and services when relevant
  • Work across multiple systems at the same time
  • Resolve issues using one-call resolution guidance or escalation procedures
  • Meet or exceed company and client performance targets
  • Make decisions that balance company policies with client benefits
  • Spot opportunities to improve processes for clients and customers
  • Record call outcomes and compile or document customer information as required
  • Adapt to changes in the business environment.
  • Answer inbound phone calls for clients' members

Requirements

  • High school diploma or GED credential
  • Pass a drug screening and background check
  • Healthcare experience is a plus
  • Comfort using medical terminology
  • A dedicated workspace without distractions or background noise
  • Wired Ethernet with at least 50 Mb/s download and 10 Mb/s upload speeds; wireless access is not allowed
  • Hard-wired DSL, cable, or fiber-optic broadband service
  • Satellite, microwave, and cellular hotspot internet services are not allowed
  • A strong commitment to excellent customer care, especially for senior citizens
  • Strong analytical and decision-making skills
  • Ability to identify customer needs and clearly explain products and services
  • Flexible availability for weekends, evenings, possible holidays, and occasional overtime
  • Strong integrity and commitment to customer satisfaction
  • Meet attendance and reliability requirements
  • Work well as part of a team
  • Availability to work weekends and holidays
  • Purchase a headset; specific models will be provided during the interview

Benefits

  • Additional cash incentives for reaching goals
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • 401(k) benefits
  • Earned paid time off
  • Everise-provided 21-inch monitor
  • Everise-provided keyboard
  • Everise-provided mouse
  • Everise-provided webcam

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