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Veradigm®
Veradigm®
1,001 – 5,000 Employees
HealthcareHealthcare InsuranceSaaS
Veradigm® develops cloud-based healthcare technology for providers, payers, and life-sciences organizations. Its connected platform brings together clinical and financial software, including electronic health records, practice management, revenue cycle services, e-prescribing, data exchange, APIs, analytics, real-world data and evidence tools, quality and risk-adjustment solutions, and patient engagement capabilities. Through the Veradigm Network, these products support care delivery, healthcare operations, and research across the healthcare ecosystem.
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Digital Client Success Manager

Manage a digitally supported portfolio of healthcare technology customers at Veradigm, using customer health signals and structured playbooks to guide engagement. Support adoption, retention, renewals, and growth through risk management and coordination with internal teams.

USUnited StatesNCNorth CarolinaHybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Oversee a large portfolio of digitally supported customer accounts.
  • Track customer health, product usage, engagement, and lifecycle milestones.
  • Reach out based on triggers that indicate risk, adoption gaps, or growth opportunities.
  • Align customer expectations with the digital engagement model and available support channels.
  • Meet with high-value customers to define success and confirm outcomes.
  • Review changes in health scores, usage patterns, and engagement signals.
  • Apply playbooks for declining adoption or engagement, renewal and retention risks, and post-onboarding stabilization.
  • Record risks clearly and escalate when intervention is needed.
  • Work with the manager on complex or high-risk situations.
  • Spot potential expansion, cross-sell, and upsell opportunities.
  • Refer qualified opportunities to Sales or Account teams with supporting data.
  • Prepare customers for renewal by helping them realize value and reach success milestones.
  • Use customer success platforms such as Gainsight to manage health scores, CTAs, success plans, and engagement tracking.
  • Keep timely, accurate records of customer activity, risks, and outcomes.
  • Apply consistent processes across the digitally managed portfolio.
  • Recommend improvements to playbooks, triggers, and engagement workflows.
  • Coordinate with Product, Support, and CXOps to resolve issues and improve outcomes.
  • Share patterns in customer risks, trends, and product feedback.
  • Take part in team reviews, enablement sessions, and process improvement work.

Requirements

  • Bring 2–4 years of experience in Customer Success, Account Management, or another customer-facing role.
  • Have experience managing multiple accounts or portfolios in a scaled or digitally supported engagement model.
  • Understand customer lifecycle, adoption, and retention concepts.
  • Use data, dashboards, and customer health signals to guide priorities.
  • Follow structured processes while applying sound judgment.
  • Communicate clearly and concisely in writing and conversation.
  • Visa sponsorship is not offered for this role.
  • Applicants for North American-based positions must be legally authorized to work in the United States or Canada.
  • Experience with Gainsight or a similar customer success platform is a plus.
  • Familiarity with SaaS or healthcare technology is a plus.
  • Exposure to renewals, expansion support, or Voice of Customer programs such as NPS and CSAT is a plus.
  • Experience in digitally led or tech-touch customer models is a plus.

Benefits

  • Comprehensive compensation and benefits package.
  • Paid holidays.
  • Vacation time.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Company-paid life insurance.
  • Retirement savings plan.
  • Hybrid work arrangement with an expectation of two days per week in the office.
  • Professional development support.
  • Tools and flexibility to do your best work.

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