LogoFresh Jobs Ahead
Veradigm®
Veradigm®
1 001 – 5 000 Darbuotojai
SaaSSveikatos draudimasSveikatos priežiūra
Veradigm® kuria debesijos pagrindu veikiančias sveikatos priežiūros technologijas paslaugų teikėjams, mokėtojams ir gyvybės mokslų organizacijoms. Jos integruota platforma apima klinikinę ir finansinę programinę įrangą, įskaitant elektroninius sveikatos įrašus, medicinos įstaigų valdymą, pajamų ciklo paslaugas, elektroninių receptų išrašymą, duomenų mainus, API, analitiką, realaus pasaulio duomenų ir įrodymų priemones, kokybės bei rizikos koregavimo sprendimus ir pacientų įsitraukimo funkcijas. Naudojantis „Veradigm Network“, šie produktai padeda teikti priežiūrą, valdyti sveikatos priežiūros veiklą ir vykdyti tyrimus visoje sveikatos priežiūros ekosistemoje.
LinkedIn
Darbai įmonėje

Digital Client Success Manager

Manage a digitally supported portfolio of healthcare technology customers at Veradigm, using customer health signals and structured playbooks to guide engagement. Support adoption, retention, renewals, and growth through risk management and coordination with internal teams.

USJungtinės ValstijosNCŠiaurės KarolinaHibridinisVisas etatasJaunesnysis specialistasVidutinis lygisDiplomas nebūtinasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas

Aprašymas

  • Oversee a large portfolio of digitally supported customer accounts.
  • Track customer health, product usage, engagement, and lifecycle milestones.
  • Reach out based on triggers that indicate risk, adoption gaps, or growth opportunities.
  • Align customer expectations with the digital engagement model and available support channels.
  • Meet with high-value customers to define success and confirm outcomes.
  • Review changes in health scores, usage patterns, and engagement signals.
  • Apply playbooks for declining adoption or engagement, renewal and retention risks, and post-onboarding stabilization.
  • Record risks clearly and escalate when intervention is needed.
  • Work with the manager on complex or high-risk situations.
  • Spot potential expansion, cross-sell, and upsell opportunities.
  • Refer qualified opportunities to Sales or Account teams with supporting data.
  • Prepare customers for renewal by helping them realize value and reach success milestones.
  • Use customer success platforms such as Gainsight to manage health scores, CTAs, success plans, and engagement tracking.
  • Keep timely, accurate records of customer activity, risks, and outcomes.
  • Apply consistent processes across the digitally managed portfolio.
  • Recommend improvements to playbooks, triggers, and engagement workflows.
  • Coordinate with Product, Support, and CXOps to resolve issues and improve outcomes.
  • Share patterns in customer risks, trends, and product feedback.
  • Take part in team reviews, enablement sessions, and process improvement work.

Reikalavimai

  • Bring 2–4 years of experience in Customer Success, Account Management, or another customer-facing role.
  • Have experience managing multiple accounts or portfolios in a scaled or digitally supported engagement model.
  • Understand customer lifecycle, adoption, and retention concepts.
  • Use data, dashboards, and customer health signals to guide priorities.
  • Follow structured processes while applying sound judgment.
  • Communicate clearly and concisely in writing and conversation.
  • Visa sponsorship is not offered for this role.
  • Applicants for North American-based positions must be legally authorized to work in the United States or Canada.
  • Experience with Gainsight or a similar customer success platform is a plus.
  • Familiarity with SaaS or healthcare technology is a plus.
  • Exposure to renewals, expansion support, or Voice of Customer programs such as NPS and CSAT is a plus.
  • Experience in digitally led or tech-touch customer models is a plus.

Privalumai

  • Comprehensive compensation and benefits package.
  • Paid holidays.
  • Vacation time.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Company-paid life insurance.
  • Retirement savings plan.
  • Hybrid work arrangement with an expectation of two days per week in the office.
  • Professional development support.
  • Tools and flexibility to do your best work.

Susiję darbai

Computacenter

Senior Data Center Field Engineering SME

Computacenter
H1B vizos rėmėjasKibernetinis saugumasKonsultavimasSaaS
USJungtinės ValstijosCAKalifornijaNYNiujorkasTXTeksasasHibridinisVisas etatasVyresnysis specialistasVadovasPrivaloma Kalba: anglųLauko inžinierius
AirflowDebesija

Serve as Computacenter’s data center delivery specialist, setting standards for rack integration, quality, and scalable field execution for enterprise infrastructure clients. Support complex customer pursuits, deployments, delivery partners, and technical escalations.

Atidaryti