Veradigm®
Veradigm®
Veradigm® प्रदाताओं, भुगतानकर्ताओं और जीवन-विज्ञान संगठनों के लिए क्लाउड-आधारित स्वास्थ्य-तकनीक विकसित करता है। इसका कनेक्टेड प्लेटफ़ॉर्म इलेक्ट्रॉनिक स्वास्थ्य अभिलेख, प्रैक्टिस प्रबंधन, राजस्व चक्र सेवाएँ, ई-प्रिस्क्राइबिंग, डेटा विनिमय, API, एनालिटिक्स, वास्तविक दुनिया के डेटा और साक्ष्य उपकरण, गुणवत्ता और जोखिम-समायोजन समाधान तथा रोगी सहभागिता क्षमताओं सहित क्लिनिकल और वित्तीय सॉफ़्टवेयर को एक साथ लाता है। Veradigm Network के माध्यम से ये उत्पाद पूरे स्वास्थ्य-सेवा पारिस्थितिकी तंत्र में देखभाल प्रदान करने, स्वास्थ्य-सेवा संचालन और अनुसंधान में सहायता करते हैं।

Digital Client Success Manager

Manage a digitally supported portfolio of healthcare technology customers at Veradigm, using customer health signals and structured playbooks to guide engagement. Support adoption, retention, renewals, and growth through risk management and coordination with internal teams.

विवरण

  • Oversee a large portfolio of digitally supported customer accounts.
  • Track customer health, product usage, engagement, and lifecycle milestones.
  • Reach out based on triggers that indicate risk, adoption gaps, or growth opportunities.
  • Align customer expectations with the digital engagement model and available support channels.
  • Meet with high-value customers to define success and confirm outcomes.
  • Review changes in health scores, usage patterns, and engagement signals.
  • Apply playbooks for declining adoption or engagement, renewal and retention risks, and post-onboarding stabilization.
  • Record risks clearly and escalate when intervention is needed.
  • Work with the manager on complex or high-risk situations.
  • Spot potential expansion, cross-sell, and upsell opportunities.
  • Refer qualified opportunities to Sales or Account teams with supporting data.
  • Prepare customers for renewal by helping them realize value and reach success milestones.
  • Use customer success platforms such as Gainsight to manage health scores, CTAs, success plans, and engagement tracking.
  • Keep timely, accurate records of customer activity, risks, and outcomes.
  • Apply consistent processes across the digitally managed portfolio.
  • Recommend improvements to playbooks, triggers, and engagement workflows.
  • Coordinate with Product, Support, and CXOps to resolve issues and improve outcomes.
  • Share patterns in customer risks, trends, and product feedback.
  • Take part in team reviews, enablement sessions, and process improvement work.

आवश्यकताएँ

  • Bring 2–4 years of experience in Customer Success, Account Management, or another customer-facing role.
  • Have experience managing multiple accounts or portfolios in a scaled or digitally supported engagement model.
  • Understand customer lifecycle, adoption, and retention concepts.
  • Use data, dashboards, and customer health signals to guide priorities.
  • Follow structured processes while applying sound judgment.
  • Communicate clearly and concisely in writing and conversation.
  • Visa sponsorship is not offered for this role.
  • Applicants for North American-based positions must be legally authorized to work in the United States or Canada.
  • Experience with Gainsight or a similar customer success platform is a plus.
  • Familiarity with SaaS or healthcare technology is a plus.
  • Exposure to renewals, expansion support, or Voice of Customer programs such as NPS and CSAT is a plus.
  • Experience in digitally led or tech-touch customer models is a plus.

लाभ

  • Comprehensive compensation and benefits package.
  • Paid holidays.
  • Vacation time.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Company-paid life insurance.
  • Retirement savings plan.
  • Hybrid work arrangement with an expectation of two days per week in the office.
  • Professional development support.
  • Tools and flexibility to do your best work.

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