TEKsystems
TEKsystems
TEKsystems एक वैश्विक प्रौद्योगिकी परामर्श और कार्यबल समाधान कंपनी है, जो बड़े संगठनों को सेवाएँ प्रदान करती है। इसका कार्य क्लाउड, डेटा और एआई, ऑटोमेशन, एप्लिकेशन विकास, एजाइल और DevOps रूपांतरण, प्रौद्योगिकी संचालन तथा डिजिटल अनुभव जैसे क्षेत्रों में फैला हुआ है। कंपनी प्रतिभा अधिग्रहण, भर्ती और प्रबंधित सेवाएँ भी प्रदान करती है तथा वित्तीय सेवाओं, स्वास्थ्य सेवा, सार्वजनिक क्षेत्र, दूरसंचार, खुदरा, विनिर्माण और ऊर्जा सहित विभिन्न क्षेत्रों में प्रौद्योगिकी टीमों और बड़े पैमाने के कार्यबल कार्यक्रमों का समर्थन करती है। इसका व्यापक सेवा मॉडल परामर्श, इंजीनियरिंग, प्रौद्योगिकी संचालन और भर्ती-केंद्रित भूमिकाओं में अवसर उपलब्ध कराता है।

Remote Customer Service Representative – Kwikset Smart Locks

Provide remote customer service and technical support for Kwikset smart-lock customers through calls and email. Assist with installation, repairs, product troubleshooting, and escalated support issues.

विवरण

  • Handle consumer calls and emails about Kwikset specialty-lock problems, installation guidance, and general product information.
  • Manage a high volume of incoming technical support calls.
  • Use product knowledge to answer questions and refer consumers to the appropriate resource when needed.
  • Resolve customer interactions with tact, diplomacy, and a strong service focus while following company guidelines.
  • Record relevant consumer details in the computer system during calls.
  • Process consumer repair requests according to established service procedures.
  • Assess product issues and determine whether items should be repaired or scrapped.
  • Help consumers with installation methods, product features, and available models.

आवश्यकताएँ

  • At least one year of product-focused customer support or call-center experience is preferred, but not required.
  • Experience in the hardware and home-improvement industry is preferred.
  • Demonstrate a technical mindset and willingness to learn.
  • Work independently and stay self-motivated.
  • Type at least 35 words per minute.
  • Hold a high school diploma or equivalent.
  • Communicate effectively in writing and verbally.
  • Use sound judgment to solve challenging customer situations.
  • Possess basic mechanical aptitude.
  • Have basic computer-software knowledge for entering and retrieving data.
  • Be available Monday through Friday from 2:00–10:30 p.m. PST, plus two rotating Saturdays after training.
  • Spanish or French bilingual ability is a plus.

लाभ

  • Medical, dental, and vision coverage.
  • Critical illness, accident, and hospital coverage.
  • 401(k) retirement plan with pre-tax and Roth post-tax contribution options.
  • Life insurance, including voluntary employee and dependent Life and AD&D coverage.
  • Short- and long-term disability coverage.
  • Health Savings Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Paid time off, vacation, or sick leave, depending on the applicable policy.

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