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TEKsystems
TEKsystems
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TEKsystems este o companie globală de consultanță tehnologică și soluții pentru forța de muncă, care deservește organizații de mari dimensiuni. Activitatea sa acoperă serviciile cloud, datele și inteligența artificială, automatizarea, dezvoltarea aplicațiilor, transformarea prin Agile și DevOps, operațiunile tehnologice și experiența digitală. Compania oferă, de asemenea, servicii de atragere a talentelor, recrutare și servicii gestionate, sprijinind echipele de tehnologie și programele de forță de muncă la scară largă din domenii precum serviciile financiare, sănătatea, sectorul public, telecomunicațiile, retailul, producția și energia. Modelul său extins de servicii creează oportunități în consultanță, inginerie, operațiuni tehnologice și roluri axate pe recrutare.
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Locurile de muncă ale companiei

Remote Customer Service Representative – Kwikset Smart Locks

Provide remote customer service and technical support for Kwikset smart-lock customers through calls and email. Assist with installation, repairs, product troubleshooting, and escalated support issues.

USStatele Unite ale AmericiiOROregon
15 $ / oră
RemoteContractNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Handle consumer calls and emails about Kwikset specialty-lock problems, installation guidance, and general product information.
  • Manage a high volume of incoming technical support calls.
  • Use product knowledge to answer questions and refer consumers to the appropriate resource when needed.
  • Resolve customer interactions with tact, diplomacy, and a strong service focus while following company guidelines.
  • Record relevant consumer details in the computer system during calls.
  • Process consumer repair requests according to established service procedures.
  • Assess product issues and determine whether items should be repaired or scrapped.
  • Help consumers with installation methods, product features, and available models.

Cerințe

  • At least one year of product-focused customer support or call-center experience is preferred, but not required.
  • Experience in the hardware and home-improvement industry is preferred.
  • Demonstrate a technical mindset and willingness to learn.
  • Work independently and stay self-motivated.
  • Type at least 35 words per minute.
  • Hold a high school diploma or equivalent.
  • Communicate effectively in writing and verbally.
  • Use sound judgment to solve challenging customer situations.
  • Possess basic mechanical aptitude.
  • Have basic computer-software knowledge for entering and retrieving data.
  • Be available Monday through Friday from 2:00–10:30 p.m. PST, plus two rotating Saturdays after training.
  • Spanish or French bilingual ability is a plus.

Beneficii

  • Medical, dental, and vision coverage.
  • Critical illness, accident, and hospital coverage.
  • 401(k) retirement plan with pre-tax and Roth post-tax contribution options.
  • Life insurance, including voluntary employee and dependent Life and AD&D coverage.
  • Short- and long-term disability coverage.
  • Health Savings Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Paid time off, vacation, or sick leave, depending on the applicable policy.

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