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TEKsystems
TEKsystems
KonsultācijasPersonāla atlaseUzņēmums
TEKsystems ir globāls tehnoloģiju konsultāciju un darbaspēka risinājumu uzņēmums, kas apkalpo lielas organizācijas. Tā darbība aptver mākoņtehnoloģijas, datus un mākslīgo intelektu, automatizāciju, lietojumprogrammu izstrādi, agile un DevOps pārveidi, tehnoloģiju operācijas un digitālo pieredzi. Uzņēmums nodrošina arī talantu piesaisti, personāla atlasi un pārvaldītus pakalpojumus, atbalstot tehnoloģiju komandas un liela mēroga darbaspēka programmas finanšu pakalpojumu, veselības aprūpes, publiskā sektora, telekomunikāciju, mazumtirdzniecības, ražošanas un enerģētikas nozarēs. Plašais pakalpojumu modelis piedāvā iespējas konsultāciju, inženierijas, tehnoloģiju operāciju un personāla atlases jomā.
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Vakances uzņēmumā

Remote Customer Service Representative – Kwikset Smart Locks

Provide remote customer service and technical support for Kwikset smart-lock customers through calls and email. Assist with installation, repairs, product troubleshooting, and escalated support issues.

USAmerikas Savienotās ValstisOROregona
15 $ / stunda
AttālinātiLīgumsVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts

Apraksts

  • Handle consumer calls and emails about Kwikset specialty-lock problems, installation guidance, and general product information.
  • Manage a high volume of incoming technical support calls.
  • Use product knowledge to answer questions and refer consumers to the appropriate resource when needed.
  • Resolve customer interactions with tact, diplomacy, and a strong service focus while following company guidelines.
  • Record relevant consumer details in the computer system during calls.
  • Process consumer repair requests according to established service procedures.
  • Assess product issues and determine whether items should be repaired or scrapped.
  • Help consumers with installation methods, product features, and available models.

Prasības

  • At least one year of product-focused customer support or call-center experience is preferred, but not required.
  • Experience in the hardware and home-improvement industry is preferred.
  • Demonstrate a technical mindset and willingness to learn.
  • Work independently and stay self-motivated.
  • Type at least 35 words per minute.
  • Hold a high school diploma or equivalent.
  • Communicate effectively in writing and verbally.
  • Use sound judgment to solve challenging customer situations.
  • Possess basic mechanical aptitude.
  • Have basic computer-software knowledge for entering and retrieving data.
  • Be available Monday through Friday from 2:00–10:30 p.m. PST, plus two rotating Saturdays after training.
  • Spanish or French bilingual ability is a plus.

Priekšrocības

  • Medical, dental, and vision coverage.
  • Critical illness, accident, and hospital coverage.
  • 401(k) retirement plan with pre-tax and Roth post-tax contribution options.
  • Life insurance, including voluntary employee and dependent Life and AD&D coverage.
  • Short- and long-term disability coverage.
  • Health Savings Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Paid time off, vacation, or sick leave, depending on the applicable policy.

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