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Remote Client Services Agent at ARUP Laboratories
Support customers remotely with communications, patient orders, laboratory testing inquiries, and issue resolution at ARUP Laboratories, a clinical and anatomic pathology reference laboratory.
विवरण
- Build and sustain customer relationships through phone, email, and other communication channels
- Create and update patient orders and demographic records in line with detailed ordering procedures and policies
- Research and address inquiries about test information, specimen requirements, supplies, and fees
- Deliver accurate, prompt, professional, and empathetic customer service
- Apply sound judgment to complex requests involving patients, customers, and ARUP
- Prioritize cases, document interactions thoroughly, and ensure appropriate follow-through
- Explain available resources and application functions while providing guidance and resolutions
- Research and resolve customer issues across multiple ARUP systems
- Coordinate communication between ARUP customers and technical laboratory sections
- Complete additional duties as assigned
आवश्यकताएँ
- High school diploma or equivalent required
- Ability to type 35 words per minute and perform 10-key data entry
- Basic computer proficiency, including internet use and effective navigation of computer and telephone systems
- Remote employees must have, or be able to obtain before starting, internet speeds of 75 Mbps download and 50 Mbps upload
- Preferred coursework in medical terminology, biology, communications, or related life sciences
- Preferred experience in a medical laboratory setting
- Preferred one year of customer service experience
- Preferred familiarity with a laboratory information system (LIS)
- Preferred intermediate computer and internet skills
- Preferred HIPAA training or knowledge
- Compliance with CDC and OSHA requirements and company PPE policies for a biohazard laboratory environment
- Compliance with all ARUP policies and procedures
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