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ARUP Laboratories
ARUP Laboratories
1,001 – 5,000 Employees
H1B Visa SponsorBiotechnologyConsultingHealthcare
ARUP Laboratories is a national academic nonprofit reference laboratory supporting healthcare systems, clinicians, and researchers with comprehensive diagnostic testing and specialized genetic and molecular assays. Its work spans clinical and pharmaceutical research, laboratory consulting, analytics, clinical decision support, and continuing education. ARUP also collaborates with academic partners to advance diagnostic innovation and precision medicine, serving the healthcare, biotechnology, and consulting sectors.
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Remote Client Services Agent at ARUP Laboratories

Support customers remotely with communications, patient orders, laboratory testing inquiries, and issue resolution at ARUP Laboratories, a clinical and anatomic pathology reference laboratory.

USUnited States
$18 – $25 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredClient ServicesClient Services Representative

Description

  • Build and sustain customer relationships through phone, email, and other communication channels
  • Create and update patient orders and demographic records in line with detailed ordering procedures and policies
  • Research and address inquiries about test information, specimen requirements, supplies, and fees
  • Deliver accurate, prompt, professional, and empathetic customer service
  • Apply sound judgment to complex requests involving patients, customers, and ARUP
  • Prioritize cases, document interactions thoroughly, and ensure appropriate follow-through
  • Explain available resources and application functions while providing guidance and resolutions
  • Research and resolve customer issues across multiple ARUP systems
  • Coordinate communication between ARUP customers and technical laboratory sections
  • Complete additional duties as assigned

Requirements

  • High school diploma or equivalent required
  • Ability to type 35 words per minute and perform 10-key data entry
  • Basic computer proficiency, including internet use and effective navigation of computer and telephone systems
  • Remote employees must have, or be able to obtain before starting, internet speeds of 75 Mbps download and 50 Mbps upload
  • Preferred coursework in medical terminology, biology, communications, or related life sciences
  • Preferred experience in a medical laboratory setting
  • Preferred one year of customer service experience
  • Preferred familiarity with a laboratory information system (LIS)
  • Preferred intermediate computer and internet skills
  • Preferred HIPAA training or knowledge
  • Compliance with CDC and OSHA requirements and company PPE policies for a biohazard laboratory environment
  • Compliance with all ARUP policies and procedures

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