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ARUP Laboratories
ARUP Laboratories
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsistență medicalăBiotehnologieConsultanță
ARUP Laboratories este un laborator național academic nonprofit de referință, care sprijină sistemele de sănătate, medicii și cercetătorii prin teste de diagnostic cuprinzătoare și analize genetice și moleculare specializate. Activitatea sa acoperă cercetarea clinică și farmaceutică, consultanța de laborator, analiza datelor, sprijinul pentru luarea deciziilor clinice și educația continuă. De asemenea, ARUP colaborează cu parteneri academici pentru a promova inovația în diagnostic și medicina de precizie, deservind sectoarele sănătății, biotehnologiei și consultanței.
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Locurile de muncă ale companiei

Remote Client Services Agent at ARUP Laboratories

Support customers remotely with communications, patient orders, laboratory testing inquiries, and issue resolution at ARUP Laboratories, a clinical and anatomic pathology reference laboratory.

USStatele Unite ale Americii
18 $ – 25 $ / oră
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Descriere

  • Build and sustain customer relationships through phone, email, and other communication channels
  • Create and update patient orders and demographic records in line with detailed ordering procedures and policies
  • Research and address inquiries about test information, specimen requirements, supplies, and fees
  • Deliver accurate, prompt, professional, and empathetic customer service
  • Apply sound judgment to complex requests involving patients, customers, and ARUP
  • Prioritize cases, document interactions thoroughly, and ensure appropriate follow-through
  • Explain available resources and application functions while providing guidance and resolutions
  • Research and resolve customer issues across multiple ARUP systems
  • Coordinate communication between ARUP customers and technical laboratory sections
  • Complete additional duties as assigned

Cerințe

  • High school diploma or equivalent required
  • Ability to type 35 words per minute and perform 10-key data entry
  • Basic computer proficiency, including internet use and effective navigation of computer and telephone systems
  • Remote employees must have, or be able to obtain before starting, internet speeds of 75 Mbps download and 50 Mbps upload
  • Preferred coursework in medical terminology, biology, communications, or related life sciences
  • Preferred experience in a medical laboratory setting
  • Preferred one year of customer service experience
  • Preferred familiarity with a laboratory information system (LIS)
  • Preferred intermediate computer and internet skills
  • Preferred HIPAA training or knowledge
  • Compliance with CDC and OSHA requirements and company PPE policies for a biohazard laboratory environment
  • Compliance with all ARUP policies and procedures

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