Group Communications Specialist
Absa Group
Develop strategic internal content and campaigns for Absa Group, a leading African banking group. Strengthen colleague engagement across digital communication channels.
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Cadex मध्यम आकार के और बड़े B2B संगठनों के लिए वाणिज्यिक ऑर्डर-टू-कैश और प्राप्य खातों के प्रबंधन की सेवाएँ प्रदान करता है। इसका कार्य प्रथम-पक्ष और तृतीय-पक्ष वसूली, परिसंपत्ति वसूली, बीमा वसूली और सब्रोगेशन तक फैला है, जिसे इनवॉइसिंग, विवाद समाधान और भुगतान प्रसंस्करण के लिए डिजिटल उपकरणों का समर्थन प्राप्त है। 170 से अधिक देशों में ग्राहकों को सेवाएँ प्रदान करने वाले संचालन और 1929 से चली आ रही विरासत के साथ, Cadex व्यवसाय प्रक्रिया आउटसोर्सिंग को स्वामित्व वाली तकनीक के साथ जोड़कर संगठनों को प्राप्य राशियों का प्रबंधन करने और विभिन्न उद्योगों में नकदी प्रवाह संचालन को बेहतर बनाने में सहायता करता है।
Operations Support Specialist II – Colombia Remote
Support Cadex operations by processing payments, claims, and Zendesk tickets remotely from Colombia. Handle collections support, client communications, payment validation, and manual claims.
विवरण
- Monitor Zendesk tickets and coordinate inbound communications with clients and collectors, including escalations
- Request documentation and action confirmations from clients for debtor account reviews
- Share client-provided information with the collections team and keep system records accurate
- Review account remittances and payment history to apply payments correctly
- Check payment files for proper formatting, required fields, and processing accuracy
- Process manual claims with all required supporting documentation
- Process credit card payments through client systems
- Audit claim submissions for accurate data entry and file creation
- Help clients download data feeds, retrieve documents, verify payments, and complete posting
- Create and update operating procedures and training materials
- Identify opportunities to improve processes and recommend solutions
- Work effectively with colleagues across countries and cultures
- Contribute to Operations Support projects and provide departmental backup coverage
- Handle all work professionally and confidentially
- Complete other duties as assigned
आवश्यकताएँ
- High school diploma or GED
- Three to five years of clerical, office, or administrative experience
- Proficiency with computer software and Microsoft Office
- Strong time-management and organizational abilities
- Critical-thinking skills
- Professional written and telephone communication and comprehension skills
- Basic mathematical ability
- Basic telephone and calculator proficiency
- Fluency in English
- Availability for the assigned schedule, generally Monday through Friday between 6:00 a.m. and 6:00 p.m. EST/EDT
- Ability to maintain professionalism and confidentiality
- Ability to satisfactorily perform the essential job duties
लाभ
- Minimal travel required
- Remote work environment available
- Standard office equipment provided, including computers, headsets, telephones, webcams, and photocopiers or printers
- Reasonable accommodations available for individuals with disabilities
- Equal employment opportunity
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