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Cadex
Cadex
501 – 1.000 Angajați
AsigurăriB2BFinanțe
Cadex oferă servicii comerciale de gestionare a ciclului de la comandă la încasare și de administrare a creanțelor pentru organizații B2B de dimensiuni medii și mari. Activitatea sa acoperă colectarea creanțelor în nume propriu și în numele unor terți, recuperarea activelor, recuperarea sumelor din asigurări și subrogarea, susținute de instrumente digitale pentru facturare, soluționarea disputelor și procesarea plăților. Cu operațiuni care deservesc clienți din peste 170 de țări și o istorie care datează din 1929, Cadex combină externalizarea proceselor de afaceri cu tehnologia proprie pentru a ajuta organizațiile să își gestioneze creanțele și să își îmbunătățească operațiunile privind fluxul de numerar în mai multe industrii.
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Locurile de muncă ale companiei

Operations Support Specialist II – Colombia Remote

Support Cadex operations by processing payments, claims, and Zendesk tickets remotely from Colombia. Handle collections support, client communications, payment validation, and manual claims.

COColumbiaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Monitor Zendesk tickets and coordinate inbound communications with clients and collectors, including escalations
  • Request documentation and action confirmations from clients for debtor account reviews
  • Share client-provided information with the collections team and keep system records accurate
  • Review account remittances and payment history to apply payments correctly
  • Check payment files for proper formatting, required fields, and processing accuracy
  • Process manual claims with all required supporting documentation
  • Process credit card payments through client systems
  • Audit claim submissions for accurate data entry and file creation
  • Help clients download data feeds, retrieve documents, verify payments, and complete posting
  • Create and update operating procedures and training materials
  • Identify opportunities to improve processes and recommend solutions
  • Work effectively with colleagues across countries and cultures
  • Contribute to Operations Support projects and provide departmental backup coverage
  • Handle all work professionally and confidentially
  • Complete other duties as assigned

Cerințe

  • High school diploma or GED
  • Three to five years of clerical, office, or administrative experience
  • Proficiency with computer software and Microsoft Office
  • Strong time-management and organizational abilities
  • Critical-thinking skills
  • Professional written and telephone communication and comprehension skills
  • Basic mathematical ability
  • Basic telephone and calculator proficiency
  • Fluency in English
  • Availability for the assigned schedule, generally Monday through Friday between 6:00 a.m. and 6:00 p.m. EST/EDT
  • Ability to maintain professionalism and confidentiality
  • Ability to satisfactorily perform the essential job duties

Beneficii

  • Minimal travel required
  • Remote work environment available
  • Standard office equipment provided, including computers, headsets, telephones, webcams, and photocopiers or printers
  • Reasonable accommodations available for individuals with disabilities
  • Equal employment opportunity

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