TDCX
TDCX
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।

Onsite Customer Service Representative - TDCX Philippines

Support TDCX customers in the Philippines through multiple communication channels, resolve issues, and drive effective case closure. Help improve customer satisfaction through responsive service and tailored solutions.

विवरण

  • Support customers across all relevant communication channels
  • Assess customer needs, investigate existing issues, and provide practical solutions
  • Resolve customer confusion and promote first-contact resolution
  • Coordinate with service partners and internal teams to close cases in line with service standards
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Follow established procedures to deliver service that maximizes customer satisfaction
  • Develop lasting customer relationships and consistently exceed expectations
  • Complete other management-assigned duties within the employment category and contribute to continuous improvement of TDCX’s Quality Management System

आवश्यकताएँ

  • Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field
  • Related work experience is preferred, while fresh graduates are welcome to apply
  • Strong time-management skills and a drive to exceed expectations
  • Ability to manage multiple tasks and use customer information to tailor responses and actions
  • Strong communication skills, including active listening, empathy, and professional phone etiquette
  • Comfort using computers and multiple systems, with the adaptability to learn new tools
  • Excellent spoken and written English, plus proficiency in the language of the supported market

लाभ

  • Competitive remuneration with additional perks
  • Comprehensive medical, insurance, and social security coverage
  • Modern, high-quality workspaces
  • Employee activities and recognition programs
  • Structured learning and development opportunities for career growth
  • Supportive workplace culture focused on your future
  • Convenient location with direct public transportation links
  • Flexible working arrangements
  • Expert coaching and mentoring
  • The opportunity to join a globally recognized, award-winning company

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