TDCX kompaniyalarga mijozlari bilan bir nechta kanallar orqali muloqot qilish va ularga xizmat ko‘rsatishda yordam berishga mo‘ljallangan mijozlar tajribasi yechimlarini taqdim etadi. Uning xizmatlari xavfsiz va maxfiylikni hisobga oladigan xabar almashishga e’tibor qaratadi, shu bilan birga muloqotlarni tartibli va qulay saqlashga yordam beradigan hamjamiyat ishtiroki hamda guruh suhbatlarini qo‘llab-quvvatlaydi. Kompaniya profili mijozlar tajribasi, kommunikatsiya xizmatlari va tegishli biznesni qo‘llab-quvvatlash operatsiyalaridagi imkoniyatlarni izlayotgan mutaxassislar uchun qiziqarli bo‘lishi mumkin.
Onsite Customer Service Representative - TDCX Philippines
Support TDCX customers in the Philippines through multiple communication channels, resolve issues, and drive effective case closure. Help improve customer satisfaction through responsive service and tailored solutions.
Tavsif
- Support customers across all relevant communication channels
- Assess customer needs, investigate existing issues, and provide practical solutions
- Resolve customer confusion and promote first-contact resolution
- Coordinate with service partners and internal teams to close cases in line with service standards
- Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
- Follow established procedures to deliver service that maximizes customer satisfaction
- Develop lasting customer relationships and consistently exceed expectations
- Complete other management-assigned duties within the employment category and contribute to continuous improvement of TDCX’s Quality Management System
Talablar
- Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field
- Related work experience is preferred, while fresh graduates are welcome to apply
- Strong time-management skills and a drive to exceed expectations
- Ability to manage multiple tasks and use customer information to tailor responses and actions
- Strong communication skills, including active listening, empathy, and professional phone etiquette
- Comfort using computers and multiple systems, with the adaptability to learn new tools
- Excellent spoken and written English, plus proficiency in the language of the supported market
Imtiyozlar
- Competitive remuneration with additional perks
- Comprehensive medical, insurance, and social security coverage
- Modern, high-quality workspaces
- Employee activities and recognition programs
- Structured learning and development opportunities for career growth
- Supportive workplace culture focused on your future
- Convenient location with direct public transportation links
- Flexible working arrangements
- Expert coaching and mentoring
- The opportunity to join a globally recognized, award-winning company