TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Onsite Customer Service Representative - TDCX Philippines

Support TDCX customers in the Philippines through multiple communication channels, resolve issues, and drive effective case closure. Help improve customer satisfaction through responsive service and tailored solutions.

Сипаттама

  • Support customers across all relevant communication channels
  • Assess customer needs, investigate existing issues, and provide practical solutions
  • Resolve customer confusion and promote first-contact resolution
  • Coordinate with service partners and internal teams to close cases in line with service standards
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Follow established procedures to deliver service that maximizes customer satisfaction
  • Develop lasting customer relationships and consistently exceed expectations
  • Complete other management-assigned duties within the employment category and contribute to continuous improvement of TDCX’s Quality Management System

Талаптар

  • Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field
  • Related work experience is preferred, while fresh graduates are welcome to apply
  • Strong time-management skills and a drive to exceed expectations
  • Ability to manage multiple tasks and use customer information to tailor responses and actions
  • Strong communication skills, including active listening, empathy, and professional phone etiquette
  • Comfort using computers and multiple systems, with the adaptability to learn new tools
  • Excellent spoken and written English, plus proficiency in the language of the supported market

Артықшылықтар

  • Competitive remuneration with additional perks
  • Comprehensive medical, insurance, and social security coverage
  • Modern, high-quality workspaces
  • Employee activities and recognition programs
  • Structured learning and development opportunities for career growth
  • Supportive workplace culture focused on your future
  • Convenient location with direct public transportation links
  • Flexible working arrangements
  • Expert coaching and mentoring
  • The opportunity to join a globally recognized, award-winning company

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