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Support business process reviews, requirements documentation, and entry-level data analysis. Work with senior analysts and project teams in a hybrid role based in Gurugram.
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Relou RH एक मानव संसाधन परामर्श फर्म है, जो व्यवसायों को मजबूत टीम और बेहतर कार्यस्थल संस्कृति बनाने में सहायता करती है। Rebeca Louise के नेतृत्व में, कंपनी रणनीतिक आकलनों और भर्ती, चयन, कार्मिक प्रबंधन, प्रक्रिया विश्लेषण, व्यवहार विश्लेषण, रणनीतिक प्रबंधन तथा प्रशिक्षण और विकास जैसी सेवाओं के माध्यम से नियुक्ति और कर्मचारियों से जुड़े कार्यों में सहयोग करती है। इसका काम मार्केटिंग, प्रौद्योगिकी, इंजीनियरिंग और वास्तुकला के क्षेत्रों में भर्ती करने वाले संगठनों के लिए है, जिसमें मानव संसाधन विशेषज्ञता को टीम के विकास और संगठनात्मक प्रभावशीलता के व्यावहारिक समर्थन के साथ जोड़ा जाता है।
Mid-Level Customer Success Analyst — Remote in Brazil
Manage customer success for a marketing agency serving gyms, studios, and sports schools. Lead onboarding, monitor KPIs and Health Scores, and support retention.
विवरण
- Manage and continuously review the assigned client portfolio
- Lead onboarding and ensure transitions align with client expectations
- Assess client marketing and sales KPIs to recommend strategic actions
- Monitor Health Scores and address potential churn risks proactively
- Organize workflows using Kanban tools such as Trello and Pipefy
- Identify and implement improvements to Customer Success processes
- Support the creation of a new department to improve partner results and retention
- Translate client challenges into solutions using strategic playbooks
आवश्यकताएँ
- Bachelor’s degree in Psychology, Law, Communications, or a related discipline
- At least three years of professional experience in Customer Success
- Working knowledge of digital marketing and sales funnel structures
- Proficiency with Kanban workflow tools such as Trello, Pipefy, or comparable platforms
- Basic English reading ability
- Clear communication, initiative, and a respectful, approachable manner
- Fluent English is an advantage
- Experience in a marketing agency or the sports and fitness sector is an advantage
- Experience creating customer service or Customer Success processes from the ground up is an advantage
लाभ
- Independent contractor engagement under a PJ agreement
- Fully remote work arrangement
- Full-time contract position
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