Relou RH
Relou RH
Relou RH bizneslarga kuchliroq jamoalar va ish joyi madaniyatini shakllantirishda yordam beradigan inson resurslari bo‘yicha konsalting kompaniyasidir. Rebeca Louise rahbarligidagi kompaniya strategik baholash hamda ishga qabul qilish, tanlash, xodimlarni boshqarish, jarayonlarni tahlil qilish, xulq-atvor tahlili, strategik boshqaruv, ta’lim va rivojlantirishni qamrab oluvchi xizmatlar orqali xodimlarni jalb qilish va personal bilan ishlash jarayonlarini qo‘llab-quvvatlaydi. Uning faoliyati marketing, texnologiya, muhandislik va arxitektura sohalarida xodim yollaydigan tashkilotlarga yo‘naltirilgan bo‘lib, jamoalar rivoji va tashkilot samaradorligini oshirish uchun HR tajribasini amaliy ko‘mak bilan birlashtiradi.

Mid-Level Customer Success Analyst — Remote in Brazil

Manage customer success for a marketing agency serving gyms, studios, and sports schools. Lead onboarding, monitor KPIs and Health Scores, and support retention.

Tavsif

  • Manage and continuously review the assigned client portfolio
  • Lead onboarding and ensure transitions align with client expectations
  • Assess client marketing and sales KPIs to recommend strategic actions
  • Monitor Health Scores and address potential churn risks proactively
  • Organize workflows using Kanban tools such as Trello and Pipefy
  • Identify and implement improvements to Customer Success processes
  • Support the creation of a new department to improve partner results and retention
  • Translate client challenges into solutions using strategic playbooks

Talablar

  • Bachelor’s degree in Psychology, Law, Communications, or a related discipline
  • At least three years of professional experience in Customer Success
  • Working knowledge of digital marketing and sales funnel structures
  • Proficiency with Kanban workflow tools such as Trello, Pipefy, or comparable platforms
  • Basic English reading ability
  • Clear communication, initiative, and a respectful, approachable manner
  • Fluent English is an advantage
  • Experience in a marketing agency or the sports and fitness sector is an advantage
  • Experience creating customer service or Customer Success processes from the ground up is an advantage

Imtiyozlar

  • Independent contractor engagement under a PJ agreement
  • Fully remote work arrangement
  • Full-time contract position

O‘xshash ish o‘rinlari