Relou RH is a human resources consulting firm that helps businesses build stronger teams and workplace cultures. Led by Rebeca Louise, the company supports hiring and people operations through strategic assessments and services spanning recruitment, selection, personnel management, process analysis, behavioral analysis, strategic management, and training and development. Its work is geared toward organizations recruiting across marketing, technology, engineering, and architecture, combining HR expertise with practical support for team growth and organizational effectiveness.
Mid-Level Customer Success Analyst — Remote in Brazil
Manage customer success for a marketing agency serving gyms, studios, and sports schools. Lead onboarding, monitor KPIs and Health Scores, and support retention.
Description
- Manage and continuously review the assigned client portfolio
- Lead onboarding and ensure transitions align with client expectations
- Assess client marketing and sales KPIs to recommend strategic actions
- Monitor Health Scores and address potential churn risks proactively
- Organize workflows using Kanban tools such as Trello and Pipefy
- Identify and implement improvements to Customer Success processes
- Support the creation of a new department to improve partner results and retention
- Translate client challenges into solutions using strategic playbooks
Requirements
- Bachelor’s degree in Psychology, Law, Communications, or a related discipline
- At least three years of professional experience in Customer Success
- Working knowledge of digital marketing and sales funnel structures
- Proficiency with Kanban workflow tools such as Trello, Pipefy, or comparable platforms
- Basic English reading ability
- Clear communication, initiative, and a respectful, approachable manner
- Fluent English is an advantage
- Experience in a marketing agency or the sports and fitness sector is an advantage
- Experience creating customer service or Customer Success processes from the ground up is an advantage
Benefits
- Independent contractor engagement under a PJ agreement
- Fully remote work arrangement
- Full-time contract position