Shield
Shield
Shield प्रबंधित सेवा प्रदाताओं (MSP) के लिए तकनीक-सक्षम साझेदार और निवेशक है, जो धैर्यपूर्ण पूंजी, परिचालन सहयोग और व्यावहारिक AI इंजीनियरिंग के माध्यम से उन्हें विकास में सहायता प्रदान करता है। इसकी टीम फॉरवर्ड-डिप्लॉयड इंजीनियरिंग, मानव संसाधन, वित्त, भर्ती और प्रतिभा-विकास सहयोग के साथ-साथ विलय और अधिग्रहण पर रणनीतिक मार्गदर्शन देकर साझेदार व्यवसायों के साथ मिलकर काम करती है। Shield का दृष्टिकोण स्थानीय नेतृत्व और कंपनी संस्कृति को बनाए रखते हुए दीर्घकालिक विकास में सहायता करने के लिए बनाया गया है, जिसमें व्यावहारिक, AI-प्रथम समाधानों को लागू करने पर ध्यान दिया जाता है।

IT Support Specialist - California Remote

Resolve escalated technology issues for IronOrbit’s remote managed services team. Support Microsoft, networking, virtual desktop, access, and infrastructure environments.

विवरण

  • Resolve escalated end-user issues involving applications, operating systems, virtual desktops, authentication, networks, endpoints, and related infrastructure
  • Analyze symptoms, logs, alerts, recent changes, and business impact to determine root causes
  • Assist customers by phone, email, chat, remote session, and IT service management platform
  • Assess ticket history, prior troubleshooting, and environmental details to select next steps, recognize patterns, and escalate when appropriate
  • Administer and troubleshoot accounts, access requests, MFA, Active Directory, Microsoft 365, onboarding, and offboarding
  • Configure and support virtual desktops, computers, mobile devices, printers, peripherals, and client applications across cloud and hosted environments
  • Diagnose connectivity, DNS, DHCP, VLAN, and related network problems, escalating to Tier Three Engineering while retaining ownership through resolution
  • Monitor, triage, and respond to alerts and events
  • Learn customer environments and help prevent recurring problems, strengthen documentation, and improve support efficiency
  • Record customer interactions, troubleshooting actions, findings, and resolutions in the IT service management platform
  • Develop and refine knowledge base materials, share lessons learned, and contribute to cross-training
  • Complete approved application upgrades, maintenance, and after-hours support when required

आवश्यकताएँ

  • High school diploma or equivalent is required
  • An associate degree in information technology or a related discipline is preferred
  • At least three years of professional IT support experience, ideally with a managed services provider or multi-customer support operation
  • Ability to troubleshoot beyond scripted workflows and standard knowledge base instructions
  • Proficiency with Windows, Active Directory, Microsoft 365, TCP/IP, DNS, DHCP, remote support tools, and IT service management platforms
  • Experience supporting virtual desktop, remote desktop, or hosted application environments such as VMware Horizon, Citrix, RDS, or comparable technologies
  • Familiarity with VMware, Hyper-V, Windows Server, Group Policy, RMM platforms such as NinjaOne, Veeam or similar backup tools, VoIP, MDM, and network security appliances is preferred
  • Strong technical curiosity and interest in developing skills across cloud infrastructure, virtualization, networking, automation, backup and recovery, security, and Microsoft technologies
  • Clear written and verbal communication, sound judgment, attention to detail, and the ability to stay calm and organized while handling multiple issues
  • Certifications such as VCTA, VCP, CCNA, or Microsoft credentials are advantageous but not required
  • Availability Monday through Friday during core first-shift hours covering Pacific Time, with a start time between 0700 and 0900 PST

लाभ

  • Build deeper expertise in cloud infrastructure, virtualization, networking, Microsoft technologies, monitoring, backup and recovery, automation, and security
  • Progress toward senior support or engineering responsibilities
  • Share technical knowledge with teammates and contribute to cross-training

संबंधित नौकरियाँ

Venture Media

Remote B2B Sales Representative – Supply Chain and Logistics

Venture Media

Grow Chit Chats Express’s B2B logistics customer base across Canada. Prospect, qualify, present shipping solutions, and convert opportunities into active business accounts.

खोलें
Venture Media

Remote Full-Time B2B Sales Representative – Supply Chain and Logistics, Canada

Venture Media

Drive B2B customer acquisition for Chit Chats by developing Canadian logistics accounts. Manage prospecting, discovery, qualification, proposals, follow-up, and sales-to-client handoffs.

खोलें
SYNERGIE Personal Deutschland

Account Manager in Karlsruhe (Hybrid)

SYNERGIE Personal Deutschland
1,001 – 5,000 कर्मचारी
B2Bपरामर्शभर्ती

Join SYNERGIE as an Area Account Manager in the Karlsruhe region, focused on winning new customers and strengthening existing partnerships. Develop tailored recruiting solutions by combining customer insight with market and sales opportunities.

खोलें
Everly Health

Director of Consumer Growth, AI-Native

Everly Health

Lead paid and organic acquisition for Everlywell’s digital health business through AI-native growth systems. Build autonomous agents, scale media performance, and validate new revenue opportunities.

खोलें
Kit (formerly ConvertKit)

Senior Legal Counsel, Data Privacy (United States Remote)

Kit (formerly ConvertKit)
51 – 200 कर्मचारी
SaaSई-कॉमर्सविपणन

Lead privacy, AI, compliance, and commercial legal work for Kit’s creator-focused marketing platform. Build scalable legal systems that support Kit’s global ecosystem of creator products.

खोलें
Agiliti

Divisional Vice President of Sales at Agiliti — Remote, United States

Agiliti

Lead Agiliti’s healthcare sales division remotely from the United States, with accountability for revenue growth, margins, retention, and quota attainment. Manage sales talent, strategic accounts, CRM activity, and frequent customer travel.

खोलें
Insight Service Group

Full-Time Accounting Clerk at Insight Service Group in Pittsburgh (Hybrid)

Insight Service Group

Insight Service Group is hiring a full-time hybrid Accounting Clerk in Pittsburgh to handle checks, payments, reconciliations, and financial records. The role supports accurate documentation, internal accounting inquiries, and routine administrative work.

खोलें
Nsight

Inside Sales Phone Agent — Remote, United States

Nsight
501 – 1,000 कर्मचारी
दूरसंचार

Make outbound calls to enroll patients in Nsight Health’s remote patient monitoring and chronic care programs. Work remotely to secure consent, support patients, and achieve enrollment goals.

खोलें
Solutions RH

Accounting Analyst — Remote in Brazil

Solutions RH

Remote accounting analyst role at Solutions RH, supporting client accounting operations, tax assessments, and direct customer service.

खोलें
Snowflake

Senior AI Solutions Specialist at Snowflake (Remote, United States)

Snowflake
5,001 – 10,000 कर्मचारी
B2BSaaSउद्यम

Lead enterprise sales of Snowflake’s AI and machine learning platform across assigned United States accounts. Build strategic customer engagements, develop sales plays, and drive pipeline and revenue growth.

खोलें