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Shield
Shield
51 – 200 Angajați
Sponsor pentru viza H1BConsultanțăLogisticăMarketing
Shield este un partener și investitor susținut de tehnologie pentru furnizorii de servicii gestionate (MSP), ajutându-i să se dezvolte prin capital răbdător, sprijin operațional și inginerie aplicată a inteligenței artificiale. Echipa sa colaborează îndeaproape cu companiile partenere prin inginerie implementată în teren, sprijin pentru resurse umane, finanțe, recrutare și dezvoltarea oamenilor, precum și îndrumare strategică în fuziuni și achiziții. Abordarea Shield este concepută pentru a susține creșterea pe termen lung, păstrând în același timp conducerea locală și cultura companiei, cu accent pe implementarea unor soluții practice care pun inteligența artificială pe primul loc.
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IT Support Specialist - California Remote

Resolve escalated technology issues for IronOrbit’s remote managed services team. Support Microsoft, networking, virtual desktop, access, and infrastructure environments.

USStatele Unite ale AmericiiCACalifornia
23 $ – 30 $ / oră
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență IT
CitrixCloudDNSITSMTCP/IPVMwareVoIP

Descriere

  • Resolve escalated end-user issues involving applications, operating systems, virtual desktops, authentication, networks, endpoints, and related infrastructure
  • Analyze symptoms, logs, alerts, recent changes, and business impact to determine root causes
  • Assist customers by phone, email, chat, remote session, and IT service management platform
  • Assess ticket history, prior troubleshooting, and environmental details to select next steps, recognize patterns, and escalate when appropriate
  • Administer and troubleshoot accounts, access requests, MFA, Active Directory, Microsoft 365, onboarding, and offboarding
  • Configure and support virtual desktops, computers, mobile devices, printers, peripherals, and client applications across cloud and hosted environments
  • Diagnose connectivity, DNS, DHCP, VLAN, and related network problems, escalating to Tier Three Engineering while retaining ownership through resolution
  • Monitor, triage, and respond to alerts and events
  • Learn customer environments and help prevent recurring problems, strengthen documentation, and improve support efficiency
  • Record customer interactions, troubleshooting actions, findings, and resolutions in the IT service management platform
  • Develop and refine knowledge base materials, share lessons learned, and contribute to cross-training
  • Complete approved application upgrades, maintenance, and after-hours support when required

Cerințe

  • High school diploma or equivalent is required
  • An associate degree in information technology or a related discipline is preferred
  • At least three years of professional IT support experience, ideally with a managed services provider or multi-customer support operation
  • Ability to troubleshoot beyond scripted workflows and standard knowledge base instructions
  • Proficiency with Windows, Active Directory, Microsoft 365, TCP/IP, DNS, DHCP, remote support tools, and IT service management platforms
  • Experience supporting virtual desktop, remote desktop, or hosted application environments such as VMware Horizon, Citrix, RDS, or comparable technologies
  • Familiarity with VMware, Hyper-V, Windows Server, Group Policy, RMM platforms such as NinjaOne, Veeam or similar backup tools, VoIP, MDM, and network security appliances is preferred
  • Strong technical curiosity and interest in developing skills across cloud infrastructure, virtualization, networking, automation, backup and recovery, security, and Microsoft technologies
  • Clear written and verbal communication, sound judgment, attention to detail, and the ability to stay calm and organized while handling multiple issues
  • Certifications such as VCTA, VCP, CCNA, or Microsoft credentials are advantageous but not required
  • Availability Monday through Friday during core first-shift hours covering Pacific Time, with a start time between 0700 and 0900 PST

Beneficii

  • Build deeper expertise in cloud infrastructure, virtualization, networking, Microsoft technologies, monitoring, backup and recovery, automation, and security
  • Progress toward senior support or engineering responsibilities
  • Share technical knowledge with teammates and contribute to cross-training

Locuri de muncă similare

Terumo Medical Corporation

Region Manager, Terumo Interventional Systems Sales

Terumo Medical Corporation
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăIndustria prelucrătoare
USStatele Unite ale AmericiiNJNew Jersey
120.000 $ – 165.000 $ / an
La sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager

Lead medical device sales across a North Central New Jersey region, managing field teams and hospital relationships. Drive regional revenue, sales performance, and compliant promotion of Terumo Interventional Systems products.

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