Chief of Staff, Digital Product
Re:Build ManufacturingPartner with Re:Build Manufacturing’s Chief Digital and Product Officer to guide complex digital, product, technology, and cross-functional initiatives from strategy to measurable results.
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ESN, Fitmart GmbH & Co. KG द्वारा संचालित जर्मनी का स्पोर्ट्स-न्यूट्रिशन और सप्लीमेंट ब्रांड है। 2004 में स्थापित यह कंपनी अपने सीधे उपभोक्ताओं को बेचने वाले ऑनलाइन स्टोर के माध्यम से प्रोटीन पाउडर, विटामिन, प्रदर्शन बढ़ाने वाले सप्लीमेंट, बार, स्नैक्स और फिटनेस परिधान विकसित और बेचती है। इसके उत्पाद मांसपेशियों के निर्माण, रिकवरी, हाइड्रेशन और रोज़मर्रा की फिटनेस जैसे लक्ष्यों में सहायता करते हैं। इसका ई-कॉमर्स प्लेटफ़ॉर्म स्थानीयकृत शिपिंग और भुगतान विकल्पों, सब्सक्रिप्शन, प्रमोशन और एक आउटलेट की सुविधा भी देता है। ESN खाद्य और पेय, स्वास्थ्य-केंद्रित उत्पादों और ई-कॉमर्स के संगम पर काम करता है तथा इसमें 201–500 कर्मचारी हैं।
Head of Customer Service – Hamburg (Hybrid)
Lead customer support for TQG’s sports nutrition brands, ESN and More Nutrition. Build scalable service operations, quality standards, KPI management, and strong team performance.
विवरण
- Lead and develop the Customer Service team with responsibility for professional and disciplinary management.
- Advance Customer Service strategy, processes, tools, and quality standards.
- Maintain consistently high service across all contact channels while overseeing relevant KPIs.
- Collaborate with Logistics, Brand Teams, and Quality Management on customer-related matters.
- Select, manage, and continually improve external service providers and tools to meet business needs.
- Create useful reporting and turn insights into specific optimization initiatives.
आवश्यकताएँ
- Several years of Customer Service leadership experience, preferably in D2C, e-commerce, or FMCG.
- Demonstrated success establishing and scaling Customer Service organizations.
- Strong process discipline and confidence working with numbers.
- Practical experience using helpdesk and CRM platforms.
- Strategic perspective paired with a hands-on approach.
- Empathetic, precise, and effective communication.
- Genuine interest in leading and developing teams.
- Very strong written and spoken German and English.
लाभ
- Employee discounts on ESN and More Nutrition products.
- Flexible working hours with opportunities to work from home.
- Mobility and fitness support, including Wellpass and the Deutschlandticket.
- Company pension plan.
- Workation opportunities and additional benefits.
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