ESN
ESN
ESN — Fitmart GmbH & Co. KG басқаратын немістің спорттық тамақтану және тағамдық қоспалар бренді. 2004 жылы құрылған компания тұтынушыға тікелей сататын интернет-дүкені арқылы протеин ұнтақтарын, дәрумендерді, спорттық қоспаларды, батончиктерді, тіскебасарларды және фитнес киімдерін әзірлеп, сатады. Оның өнімдер желісі бұлшықет қалыптастыру, қалпына келу, гидратация және күнделікті фитнес сияқты мақсаттарды қолдайды. Ал электрондық коммерция платформасында жергілікті жеткізу және төлем нұсқалары, жазылымдар, акциялар және аутлет бөлімі бар. ESN азық-түлік пен сусындар, денсаулыққа бағытталған өнімдер және электрондық коммерция тоғысындағы нарықта жұмыс істейді, компанияда 201–500 қызметкер бар.

Head of Customer Service – Hamburg (Hybrid)

Lead customer support for TQG’s sports nutrition brands, ESN and More Nutrition. Build scalable service operations, quality standards, KPI management, and strong team performance.

Сипаттама

  • Lead and develop the Customer Service team with responsibility for professional and disciplinary management.
  • Advance Customer Service strategy, processes, tools, and quality standards.
  • Maintain consistently high service across all contact channels while overseeing relevant KPIs.
  • Collaborate with Logistics, Brand Teams, and Quality Management on customer-related matters.
  • Select, manage, and continually improve external service providers and tools to meet business needs.
  • Create useful reporting and turn insights into specific optimization initiatives.

Талаптар

  • Several years of Customer Service leadership experience, preferably in D2C, e-commerce, or FMCG.
  • Demonstrated success establishing and scaling Customer Service organizations.
  • Strong process discipline and confidence working with numbers.
  • Practical experience using helpdesk and CRM platforms.
  • Strategic perspective paired with a hands-on approach.
  • Empathetic, precise, and effective communication.
  • Genuine interest in leading and developing teams.
  • Very strong written and spoken German and English.

Артықшылықтар

  • Employee discounts on ESN and More Nutrition products.
  • Flexible working hours with opportunities to work from home.
  • Mobility and fitness support, including Wellpass and the Deutschlandticket.
  • Company pension plan.
  • Workation opportunities and additional benefits.

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