ESN
ESN
ESN — Fitmart GmbH & Co. KG tomonidan boshqariladigan Germaniyaning sport ovqatlanishi va qo‘shimchalar brendidir. 2004-yilda tashkil etilgan kompaniya iste’molchiga to‘g‘ridan-to‘g‘ri sotadigan onlayn do‘koni orqali protein kukunlari, vitaminlar, sport qo‘shimchalari, batonchiklar, yeguliklar va fitnes kiyimlarini ishlab chiqadi hamda sotadi. Uning mahsulotlar assortimenti mushaklarni rivojlantirish, tiklanish, gidratatsiya va kundalik fitnes kabi maqsadlarni qo‘llab-quvvatlaydi. Elektron tijorat platformasida mahalliylashtirilgan yetkazib berish va to‘lov imkoniyatlari, obunalar, aksiyalar hamda outlet bo‘limi mavjud. ESN oziq-ovqat va ichimliklar, sog‘liqni saqlashga yo‘naltirilgan mahsulotlar hamda elektron tijorat kesishgan sohada faoliyat yuritadi va kompaniyada 201–500 nafar xodim ishlaydi.

Head of Customer Service – Hamburg (Hybrid)

Lead customer support for TQG’s sports nutrition brands, ESN and More Nutrition. Build scalable service operations, quality standards, KPI management, and strong team performance.

Tavsif

  • Lead and develop the Customer Service team with responsibility for professional and disciplinary management.
  • Advance Customer Service strategy, processes, tools, and quality standards.
  • Maintain consistently high service across all contact channels while overseeing relevant KPIs.
  • Collaborate with Logistics, Brand Teams, and Quality Management on customer-related matters.
  • Select, manage, and continually improve external service providers and tools to meet business needs.
  • Create useful reporting and turn insights into specific optimization initiatives.

Talablar

  • Several years of Customer Service leadership experience, preferably in D2C, e-commerce, or FMCG.
  • Demonstrated success establishing and scaling Customer Service organizations.
  • Strong process discipline and confidence working with numbers.
  • Practical experience using helpdesk and CRM platforms.
  • Strategic perspective paired with a hands-on approach.
  • Empathetic, precise, and effective communication.
  • Genuine interest in leading and developing teams.
  • Very strong written and spoken German and English.

Imtiyozlar

  • Employee discounts on ESN and More Nutrition products.
  • Flexible working hours with opportunities to work from home.
  • Mobility and fitness support, including Wellpass and the Deutschlandticket.
  • Company pension plan.
  • Workation opportunities and additional benefits.

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