Aflac Northern Ireland
Aflac Northern Ireland
Aflac Northern Ireland is part of Aflac, a supplemental health insurance company supporting people when standard health coverage falls short. Its team contributes to Aflac’s U.S. operations while strengthening the technology behind digital experiences for policyholders and customers, with a focus on cybersecurity and protecting sensitive information. The company’s work brings together healthcare insurance and technology, and its hiring reflects that focus.

Engineering Manager, Producer Experience

Lead engineering teams building Aflac’s AI-native platform for sales agents, spanning secure, high-traffic web and mobile products.

Сипаттама

  • Lead a multidisciplinary team across engineering, QA, UX, product, agile delivery, and application support.
  • Set technical direction and lead people.
  • Coach engineers to build their skills and careers, including emerging AI-native capabilities.
  • Build an inclusive, open team culture that encourages contribution, feedback, and constructive challenge.
  • Give the team autonomy and provide clear direction when needed.
  • Oversee hiring, technical interviews, and onboarding.
  • Guide engineering across frontend, backend, mobile, and data.
  • Define expectations for architecture, code quality, and performance.
  • Help engineers resolve complex technical and business challenges.
  • Shape solutions with architects, engineering leaders, and the broader team.
  • Partner with Security to build resilient, defence-in-depth protections for systems and customer data.
  • Lead adoption of Aflac’s AI-native software development lifecycle.
  • Integrate AI into planning, design, development, testing, and code reviews.
  • Develop engineers’ skills in prompt and context design, AI-assisted testing, and specification-driven development.
  • Set standards for reviewing, testing, and taking ownership of AI-generated code.
  • Assess AI engineering effectiveness and share lessons across the organisation.
  • Collaborate with Product, UX, and business teams on secure, user-centred products for sales agents.
  • Use agent feedback and product insights to prioritise high-impact improvements.
  • Advance automation, CI/CD, embedded testing, monitoring, and observability.
  • Contribute directly to code, pipelines, and technical solutions when needed.
  • Report progress, value, and risks to technical and non-technical stakeholders.

Талаптар

  • Degree at bachelor’s or master’s level, or equivalent, preferably in computer science, software engineering, or a STEM field; comparable commercial experience is also considered.
  • Substantial industry experience in software engineering or application development.
  • Demonstrated experience working at Engineering Manager level.
  • Experience building and managing a team, including developing people through coaching, teaching, or mentoring.
  • Full-stack development experience, including Java and Spring Boot REST services and Angular or TypeScript frontends.
  • Experience building and operating high-traffic applications on AWS.
  • Experience delivering responsive experiences across web and mobile platforms.
  • Hands-on use of AI-assisted development tools such as GitHub Copilot, Kiro, Claude Code, or Cursor.
  • A clear perspective on how AI-assisted development tools affect team workflows.
  • Experience with CI/CD, automated testing, and DevOps in Agile software development and continuous delivery.
  • Ability to work effectively with QA, Product, UX, Architecture, and Production Support.
  • Experience working with key business stakeholders and conducting in-depth technical design reviews.
  • Self-directed learner who proactively develops new skills, approaches, and techniques.
  • Strong communication and interpersonal skills.
  • Must be based in Northern Ireland and have the relevant right-to-work visa.

Артықшылықтар

  • Equal opportunities employer.
  • Technology company supported by a well-established, widely recognised US Fortune 500 company.

Ұқсас жұмыс орындары

InfoJobs

Customer Support Supervisor

InfoJobs

Lead customer support teams for an HR outsourcing company, overseeing Zendesk operations, employee development, service metrics, and productivity goals.

Ашу
Medavie

Bilingual Customer Service Representative (Remote, Canada)

Medavie

Support Canadian health insurance providers and members through a federal contact center, resolving inquiries remotely in English and French.

Ашу
Carrefour Marketplace

Remote Customer Service Operator – Commercial Call Center

Carrefour Marketplace

Provide remote customer support for Carrefour Marketplace in Brazil, handling requests and promoting financial products by phone. The role combines service and sales, with performance targets.

Ашу
American Express

Merchant Support Specialist – German

American Express

Retain high-value Austrian-market merchants by resolving KYC documentation gaps and supporting accounts through phone and email. Help protect merchant revenue while maintaining compliance.

Ашу
Verily

Customer Success Manager, Clinical Research Sites

Verily

Manage customer relationships, product adoption, retention, and renewals for Verily’s clinical trial management platform. Support healthcare and clinical research customers remotely across the United States.

Ашу
RMG Recruitment Agency

Japanese-Speaking Customer Support Officer

RMG Recruitment Agency

Assist clients with account, platform, and complaint enquiries for an international FX and CFD broker. The role is remote from Japan and involves email, phone, and CRM support.

Ашу
Vatica Health

Director of Customer Success, Healthcare SaaS

Vatica Health

Lead strategic account success, retention, and growth for Vatica Health and Cozeva. Connect risk adjustment and quality solutions to enterprise healthcare priorities and measurable outcomes.

Ашу
CargoSprint

Customer Success Representative – CargoSprint Platform

CargoSprint

Support CargoSprint’s digital cargo platform and VIP customers by resolving production issues and coordinating with engineering teams. Use customer insights and performance data to improve cargo systems, service processes, and client relationships.

Ашу
42dot

Reinforcement Learning Engineer, Autonomous Driving

42dot

Develop and optimize reinforcement learning policies for 42dot’s autonomous-driving models. Build self-play simulations, scenario rollouts, and safety evaluations to improve driving performance.

Ашу