CargoSprint
CargoSprint
CargoSprint жүк тасымалдау және логистика салаларына арналған төлем және жұмыс процесін басқару құралдарын әзірлейді. Оның SprintPay және SprintPass өнімдері жүк өңдеу қызметкерлері мен жүк көлігі жүргізушілеріне төлем операцияларын басқаруға, сондай-ақ жүкті алып кету және жеткізу жұмыстарын тиімдірек үйлестіруге көмектеседі. Операциялық ашықтықты арттырып, жүк тасымалдау процестеріндегі өзара әрекеттесуді жеңілдету арқылы CargoSprint жылдамырақ әрі қауіпсіз логистикалық процестерді және тұтынушыға көрсетілетін қызметтің бірізді болуын қолдайды.

Customer Success Representative – CargoSprint Platform

Support CargoSprint’s digital cargo platform and VIP customers by resolving production issues and coordinating with engineering teams. Use customer insights and performance data to improve cargo systems, service processes, and client relationships.

Сипаттама

  • Support CargoSprint’s key customers with business and systems questions.
  • Respond to customer issues and questions through the ticketing system and emergency phone line, and follow up through resolution.
  • Investigate and resolve customer issues in line with service-level targets.
  • Act as the primary contact for VIP customers using CargoSprint’s platform and white-label versions.
  • Build working knowledge of CargoSprint’s technology, solutions, and the cargo industry.
  • Take ownership of priority customer calls and support issues.
  • Initiate and manage issue escalation and resolution processes.
  • Coordinate with engineering support teams to resolve problems.
  • Review issue patterns and recommend lasting functional or technical fixes.
  • Build lasting relationships with key clients.
  • Track and maintain key performance indicators, using the results to improve systems and processes.
  • Work with clients to understand their specific business needs.
  • Use data analysis and organizational tools to identify useful insights.
  • Research software systems and evaluate current features and possible changes.
  • Gather business needs and turn them into complete functional requirements for project teams.

Талаптар

  • Bachelor’s degree (BA or BS); a technical or analytical major is preferred.
  • Experience with SaaS product architecture and deployments is a plus.
  • Transportation industry experience is desired, with intermodal experience preferred.
  • PMP certification or similar specialized training is a plus.
  • Strong tactical planning skills, including the ability to create measurable, actionable plans.
  • Team-building and organizational management skills.
  • Ability to influence and collaborate across and within teams.
  • Strong customer focus.
  • Excellent written and verbal communication skills.
  • Availability to work some Mexican holidays to support U.S. operations.

Артықшылықтар

  • Flexible availability for a 24/7 customer emergency hotline.
  • A welcoming, supportive community for employees from all backgrounds.
  • Hybrid work arrangement in Guadalajara, Mexico.

Ұқсас жұмыс орындары

Imaginary Cloud

Intermediate Kotlin Backend Developer (Portugal, Remote)

Imaginary Cloud

Build distributed systems and microservices with Kotlin for Imaginary Cloud, a software development and UX/UI design company. This full-time remote role is based in Portugal and supports clients around the world.

Ашу
Lendable

Remote PHP Engineer, UK

Lendable

Build APIs and improve lending platforms at Lendable, a fintech company developing consumer finance products. Join the US Loans team to help develop new products using PHP and Symfony.

Ашу
Talent Hackers

Qt, QML and C++ Desktop Application Developer

Talent Hackers

Develop and maintain desktop applications at Talent Hackers using Qt, QML and C++. The role involves REST APIs, concurrency and software architecture.

Ашу
METALINE

Senior .NET Back-End Developer

METALINE

Senior .NET back-end developer at METALINE, an IT infrastructure services company. Build C#/.NET solutions using SQL databases and messaging technologies for a strategic client.

Ашу
Motorola Solutions

Senior Software Engineer, API Development (Brazil, Remote)

Motorola Solutions

Design APIs, distributed systems, and strategic integrations as a senior software engineer. Help build public safety technology that supports communities, organizations, and emergency responders.

Ашу
Qonto

Backend Engineer Intern

Qonto
501 – 1 000 Қызметкерлер
B2BБанк ісіФинтех

Build production financial features for Qonto’s SME finance platform while learning Go and Ruby in an autonomous backend squad with senior engineers.

Ашу
Impact Clients

Senior Ad Copywriter and Creative Strategist

Impact Clients
11 – 50 Қызметкерлер
SaaSМаркетинг

Develops direct-response ads, video sales letters, and funnel messaging for a digital education company. Shapes creative strategy for scaling offers through cold Meta traffic.

Ашу
Spotify

Senior Content Marketing Manager, Indonesia

Spotify

Shape Spotify’s social storytelling in Indonesia across music, podcasts, and culture. Create platform-native campaigns with artists, creators, agencies, and cross-functional teams.

Ашу
Eskimi

Head of Creative Innovation, AdTech

Eskimi
201 – 500 Қызметкерлер
SaaSМаркетингМедиа

Lead the development of AI-powered rich media, 3D and interactive ad formats for Eskimi’s global AdTech platform. Turn tested creative concepts into scalable DSP products and help commercial teams bring them to clients.

Ашу