Alcumus
Alcumus
Alcumus अनुपालन और जोखिम प्रबंधन के लिए प्रौद्योगिकी और सेवाएँ विकसित करता है। यह संगठनों को स्वास्थ्य और सुरक्षा मानकों को बनाए रखने, परिचालन जोखिम का प्रबंधन करने और नियामक दायित्वों को पूरा करने में सहायता करता है। इसके समाधान परामर्श, स्वास्थ्य सेवा और लॉजिस्टिक्स सहित विभिन्न क्षेत्रों के व्यवसायों का समर्थन करते हैं, जिनका उद्देश्य अनुपालन प्रक्रियाओं को अधिक कुशल बनाना और कर्मचारियों की सुरक्षा में सुधार करना है।

French-Speaking Customer Success Manager

Guide global customers through onboarding, product adoption, retention, and renewals. Help create safer, compliant workplaces using Veriforce’s contractor and supply-chain risk SaaS platform.

विवरण

  • Manage daily relationships with assigned global accounts and serve as customers’ consistent point of contact throughout their journey
  • Meet renewal targets and uncover opportunities to expand customer accounts
  • Learn each customer’s goals, challenges, success measures, operating model, and expectations for value
  • Keep account records, success plans, action items, and customer health indicators up to date in customer success systems
  • Carry out engagement plans through regular calls, strategic check-ins, business reviews, and follow-up
  • Help customers with onboarding, product adoption, change management, and education
  • Spot renewal risks and expansion opportunities, then coordinate with Sales, Support, Product, Finance, and Professional Services
  • Track customer health, satisfaction, product usage, and feedback to surface potential risks
  • Coordinate internal action plans, monitor progress, share updates, and escalate urgent issues while keeping customers informed and following through
  • Work with internal teams to provide a consistent customer experience and smooth handoffs across the customer lifecycle
  • Relay product feedback, enhancement requests, and business insights as the customer’s advocate
  • Support customer advocacy efforts such as references, case studies, and success stories
  • Report to the Director of Global Clients

आवश्यकताएँ

  • Bachelor’s degree in business, management, or a related field, or equivalent relevant experience
  • At least 3 years’ experience in customer success, account management, client success, SaaS, or another customer-facing field
  • At least 1 year working for global organizations across multiple continents and time zones
  • Strong knowledge of customer success practices, account planning, adoption, retention, and customer health management
  • Excellent communication, interpersonal, presentation, and stakeholder management skills
  • Ability to analyze customer data, draw insights, and apply them to account planning and decisions
  • Familiarity with Salesforce, Totango, CRM platforms, customer success tools, or similar systems; list familiar platforms on your CV
  • Professional fluency in French, German, and English
  • Willingness to travel up to 25%
  • Valid passport
  • Successful completion of a background check

लाभ

  • Work with a global team across North America and other regions
  • Join a company where culture is a key reason employees stay and develop their careers
  • Generous paid time off
  • Flexible remote work
  • Internet allowance
  • Job offers are conditional on successfully completing a background check

संबंधित नौकरियाँ

My Hero VA

Bilingual Appointment Setter (Remote, Colombia)

My Hero VA

Make outbound calls in English and Spanish to book school visits for a Florida-based barber education business. This remote Colombia role also includes prospect follow-up and daily administrative work.

खोलें
CONVACT - Agentur für Suchmaschinenoptimierung

Remote Sales Representative – SEO and Google Ads

CONVACT - Agentur für Suchmaschinenoptimierung
1 – 10 कर्मचारी
B2Bविपणन

Follow up with leads and cold-call prospective clients for Convact’s SEO and Google Ads agency. Book appointments with online shops and e-commerce businesses across the DACH region.

खोलें
My Hero VA

Remote Customer Service Representative in Mexico

My Hero VA

Provide phone support for a U.S. appliance repair company, handling customer calls, appointments, service requests, and CRM updates.

खोलें
Yudrio, Inc.

Senior Salesforce Technical Architect

Yudrio, Inc.

Lead secure Service Cloud and Experience Cloud architecture for Yudrio’s federal Salesforce implementation. Guide integrations, platform governance, releases, and Agile delivery.

खोलें
EBARA Precision Machinery Europe (EPME)

Field Service Engineer, Semiconductor Equipment

EBARA Precision Machinery Europe (EPME)

Install, troubleshoot, and maintain semiconductor equipment for EBARA Precision Machinery Europe, providing on-site customer support across international sites.

खोलें
SPERTON - Where Great People Meet

Smart Home Automation Business Development Executive

SPERTON - Where Great People Meet
51 – 200 कर्मचारी

Drive sales of Smartwitz Marketing Solutions’ smart home automation products in Navi Mumbai. Manage client relationships, demonstrations, proposals, and opportunities through installation.

खोलें
Personalberatung Pillong

Senior International Sales Manager, PV Mounting Systems

Personalberatung Pillong

Lead international customer acquisition and key accounts for a global industrial group’s photovoltaic mounting systems. Develop solar project markets and partnerships worldwide.

खोलें
Inkster GmbH

Marketing Manager, Hybrid in Hamburg

Inkster GmbH

Lead campaign creative development, social media content, and performance analysis at Inkster, a European provider of temporary fruit-based tattoos. Test and optimize marketing creatives using campaign insights and market trends.

खोलें
Mendelson & Co.

Remote Banking Business Analyst

Mendelson & Co.

Analyze banking requirements and test IT solutions for Mendelson GmbH, a German professional services provider serving banking, insurance, and energy clients.

खोलें
Salonkee

Sales Representative – Salon Software, Braunschweig

Salonkee

Help Salonkee grow its salon software business in Braunschweig through prospecting, product demonstrations and managing sales from first contact to close.

खोलें