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Alcumus
Alcumus
1001 – 5000 Darbinieki
Kvalificēta darbinieka vīzas sponsorsKonsultācijasLoģistikaVeselības aprūpe
Alcumus izstrādā tehnoloģijas un pakalpojumus atbilstības un riska pārvaldības jomā, palīdzot organizācijām uzturēt darba aizsardzības un drošības standartus, pārvaldīt darbības riskus un izpildīt normatīvajos aktos noteiktās prasības. Tās risinājumi atbalsta dažādu nozaru uzņēmumus, tostarp konsultāciju, veselības aprūpes un loģistikas jomā, koncentrējoties uz efektīvākiem atbilstības procesiem un darbinieku drošības uzlabošanu.
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Vakances uzņēmumā

French-Speaking Customer Success Manager

Guide global customers through onboarding, product adoption, retention, and renewals. Help create safer, compliant workplaces using Veriforce’s contractor and supply-chain risk SaaS platform.

ZADienvidāfrikas RepublikaAttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: vācuNepieciešamā Valoda: angļuNepieciešamā Valoda: frančuKlientu panākumiKlientu panākumu vadītājs

Apraksts

  • Manage daily relationships with assigned global accounts and serve as customers’ consistent point of contact throughout their journey
  • Meet renewal targets and uncover opportunities to expand customer accounts
  • Learn each customer’s goals, challenges, success measures, operating model, and expectations for value
  • Keep account records, success plans, action items, and customer health indicators up to date in customer success systems
  • Carry out engagement plans through regular calls, strategic check-ins, business reviews, and follow-up
  • Help customers with onboarding, product adoption, change management, and education
  • Spot renewal risks and expansion opportunities, then coordinate with Sales, Support, Product, Finance, and Professional Services
  • Track customer health, satisfaction, product usage, and feedback to surface potential risks
  • Coordinate internal action plans, monitor progress, share updates, and escalate urgent issues while keeping customers informed and following through
  • Work with internal teams to provide a consistent customer experience and smooth handoffs across the customer lifecycle
  • Relay product feedback, enhancement requests, and business insights as the customer’s advocate
  • Support customer advocacy efforts such as references, case studies, and success stories
  • Report to the Director of Global Clients

Prasības

  • Bachelor’s degree in business, management, or a related field, or equivalent relevant experience
  • At least 3 years’ experience in customer success, account management, client success, SaaS, or another customer-facing field
  • At least 1 year working for global organizations across multiple continents and time zones
  • Strong knowledge of customer success practices, account planning, adoption, retention, and customer health management
  • Excellent communication, interpersonal, presentation, and stakeholder management skills
  • Ability to analyze customer data, draw insights, and apply them to account planning and decisions
  • Familiarity with Salesforce, Totango, CRM platforms, customer success tools, or similar systems; list familiar platforms on your CV
  • Professional fluency in French, German, and English
  • Willingness to travel up to 25%
  • Valid passport
  • Successful completion of a background check

Priekšrocības

  • Work with a global team across North America and other regions
  • Join a company where culture is a key reason employees stay and develop their careers
  • Generous paid time off
  • Flexible remote work
  • Internet allowance
  • Job offers are conditional on successfully completing a background check

Saistītās vakances

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MÜNZING

MÜNZING Mid-Atlantic Sales Manager, Specialty Chemicals

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Lead territory sales for MÜNZING’s specialty chemical additives across the Mid-Atlantic, using technical project selling to develop customer relationships and close business. Manage a $3–5 million territory and build $1–2 million in near-term business potential across coatings, adhesives, inks, and construction markets.

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Proofpoint

Mid-Market Named Account Manager, Cybersecurity — Proofpoint

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KiberdrošībaSFDC

Sell Proofpoint’s cybersecurity platform to mid-market accounts in Washington or Oregon. The role covers account management, partner sales, prospecting, and complex multi-year solutions.

Atvērt