Alcumus
Alcumus
Alcumus razvija tehnologijo in storitve za skladnost s predpisi ter obvladovanje tveganj, s čimer organizacijam pomaga vzdrževati standarde zdravja in varnosti, upravljati operativna tveganja ter izpolnjevati regulativne obveznosti. Njegove rešitve podpirajo podjetja v panogah, kot so svetovanje, zdravstvo in logistika, s poudarkom na učinkovitejših postopkih zagotavljanja skladnosti in izboljšanju varnosti zaposlenih.

French-Speaking Customer Success Manager

Guide global customers through onboarding, product adoption, retention, and renewals. Help create safer, compliant workplaces using Veriforce’s contractor and supply-chain risk SaaS platform.

Opis

  • Manage daily relationships with assigned global accounts and serve as customers’ consistent point of contact throughout their journey
  • Meet renewal targets and uncover opportunities to expand customer accounts
  • Learn each customer’s goals, challenges, success measures, operating model, and expectations for value
  • Keep account records, success plans, action items, and customer health indicators up to date in customer success systems
  • Carry out engagement plans through regular calls, strategic check-ins, business reviews, and follow-up
  • Help customers with onboarding, product adoption, change management, and education
  • Spot renewal risks and expansion opportunities, then coordinate with Sales, Support, Product, Finance, and Professional Services
  • Track customer health, satisfaction, product usage, and feedback to surface potential risks
  • Coordinate internal action plans, monitor progress, share updates, and escalate urgent issues while keeping customers informed and following through
  • Work with internal teams to provide a consistent customer experience and smooth handoffs across the customer lifecycle
  • Relay product feedback, enhancement requests, and business insights as the customer’s advocate
  • Support customer advocacy efforts such as references, case studies, and success stories
  • Report to the Director of Global Clients

Zahteve

  • Bachelor’s degree in business, management, or a related field, or equivalent relevant experience
  • At least 3 years’ experience in customer success, account management, client success, SaaS, or another customer-facing field
  • At least 1 year working for global organizations across multiple continents and time zones
  • Strong knowledge of customer success practices, account planning, adoption, retention, and customer health management
  • Excellent communication, interpersonal, presentation, and stakeholder management skills
  • Ability to analyze customer data, draw insights, and apply them to account planning and decisions
  • Familiarity with Salesforce, Totango, CRM platforms, customer success tools, or similar systems; list familiar platforms on your CV
  • Professional fluency in French, German, and English
  • Willingness to travel up to 25%
  • Valid passport
  • Successful completion of a background check

Ugodnosti

  • Work with a global team across North America and other regions
  • Join a company where culture is a key reason employees stay and develop their careers
  • Generous paid time off
  • Flexible remote work
  • Internet allowance
  • Job offers are conditional on successfully completing a background check

Sorodna delovna mesta

Sikla GmbH

Customer and Sales Support Specialist

Sikla GmbH
501 – 1000 Zaposleni
LogistikaProizvodnjaSvetovanje

Support Sikla UK’s technical modular support systems business in Milton Keynes, handling customer and sales enquiries from quotation through delivery. Coordinate orders, documentation, logistics, and ERP administration with customers and internal teams.

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Newstel Worldwide

Part-Time Danish-Speaking Customer Service Agent (Portugal, Remote)

Newstel Worldwide
201 – 500 Zaposleni
LogistikaSvetovanjeTrženje

Provide remote customer support in Danish for Newstel’s multilingual BPO customers while meeting service and quality targets. This part-time role covers email, chat and phone enquiries from Portugal.

Odpri