Alcumus
Alcumus
Alcumus muvofiqlik va xatarlarni boshqarish uchun texnologiyalar hamda xizmatlar ishlab chiqadi. U tashkilotlarga mehnat salomatligi va xavfsizligi standartlarini saqlash, operatsion xatarlarni boshqarish hamda me’yoriy majburiyatlarni bajarishda yordam beradi. Uning yechimlari konsalting, sog‘liqni saqlash va logistika kabi turli sohalardagi bizneslarni qo‘llab-quvvatlaydi, muvofiqlik jarayonlarini samaraliroq qilish va xodimlar xavfsizligini yaxshilashga qaratilgan.

French-Speaking Customer Success Manager

Guide global customers through onboarding, product adoption, retention, and renewals. Help create safer, compliant workplaces using Veriforce’s contractor and supply-chain risk SaaS platform.

Tavsif

  • Manage daily relationships with assigned global accounts and serve as customers’ consistent point of contact throughout their journey
  • Meet renewal targets and uncover opportunities to expand customer accounts
  • Learn each customer’s goals, challenges, success measures, operating model, and expectations for value
  • Keep account records, success plans, action items, and customer health indicators up to date in customer success systems
  • Carry out engagement plans through regular calls, strategic check-ins, business reviews, and follow-up
  • Help customers with onboarding, product adoption, change management, and education
  • Spot renewal risks and expansion opportunities, then coordinate with Sales, Support, Product, Finance, and Professional Services
  • Track customer health, satisfaction, product usage, and feedback to surface potential risks
  • Coordinate internal action plans, monitor progress, share updates, and escalate urgent issues while keeping customers informed and following through
  • Work with internal teams to provide a consistent customer experience and smooth handoffs across the customer lifecycle
  • Relay product feedback, enhancement requests, and business insights as the customer’s advocate
  • Support customer advocacy efforts such as references, case studies, and success stories
  • Report to the Director of Global Clients

Talablar

  • Bachelor’s degree in business, management, or a related field, or equivalent relevant experience
  • At least 3 years’ experience in customer success, account management, client success, SaaS, or another customer-facing field
  • At least 1 year working for global organizations across multiple continents and time zones
  • Strong knowledge of customer success practices, account planning, adoption, retention, and customer health management
  • Excellent communication, interpersonal, presentation, and stakeholder management skills
  • Ability to analyze customer data, draw insights, and apply them to account planning and decisions
  • Familiarity with Salesforce, Totango, CRM platforms, customer success tools, or similar systems; list familiar platforms on your CV
  • Professional fluency in French, German, and English
  • Willingness to travel up to 25%
  • Valid passport
  • Successful completion of a background check

Imtiyozlar

  • Work with a global team across North America and other regions
  • Join a company where culture is a key reason employees stay and develop their careers
  • Generous paid time off
  • Flexible remote work
  • Internet allowance
  • Job offers are conditional on successfully completing a background check

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