Sumsub
Sumsub
Sumsub अनुपालन पर केंद्रित एक प्रौद्योगिकी कंपनी है, जो लेन-देन की निगरानी और उत्पाद अनुपालन का प्रबंधन करने वाले व्यवसायों के लिए SaaS उपकरण विकसित करती है। इसका ऑनलाइन प्लेटफ़ॉर्म परिचालन कार्यप्रवाहों के साथ-साथ कानूनी और अनुपालन कार्यों को भी सहयोग प्रदान करता है तथा संबंधित तकनीकी और प्री-सेल्स सहायता उपलब्ध कराता है। कंपनी के भर्ती क्षेत्र में उसके व्यवसाय-केंद्रित उत्पादों और सेवाओं से जुड़े संचालन, अनुपालन, कानूनी और तकनीकी सहायता पद शामिल हैं।

Education Specialist, Customer Support — Remote

Sumsub is seeking an Education Specialist to onboard Customer Support teams in a remote role. The position covers LMS course development, knowledge resources, webinars, presentations, and technical training.

विवरण

  • Guide new hires through their initial weeks, introducing essential tools and workflows
  • Develop complete courses within the LMS platform
  • Produce clear training resources and Knowledge Base documentation
  • Plan and facilitate webinars, workshops, and training sessions
  • Create and present materials for varied audiences
  • Support Customer Support onboarding and keep shared team knowledge current

आवश्यकताएँ

  • Can read and write basic SQL queries
  • Skilled in searching logs with tools such as Kibana and Grafana Loki
  • Confident leading online training and engaging participants
  • Able to simplify complex technical information into clear, practical guides
  • Takes ownership and works effectively with minimal supervision
  • Able to manage multiple tasks and set priorities
  • Proactively identifies gaps in team knowledge
  • Demonstrated success onboarding colleagues and supporting their development
  • Background in B2B Customer or Technical Support at L1, L2, or L3 level
  • Experience creating LMS courses, especially in Cypher LMS, is a plus
  • Practical experience with Zendesk, Intercom, Confluence, YouTrack, or ClickUp/Monday is a plus
  • Basic knowledge of HTTP requests and status codes, REST APIs, and JSON is a plus

लाभ

  • Remote-first culture built on trust
  • Work from the location that suits you best
  • No required office attendance or tracking systems
  • Access to offices or coworking spaces in some locations
  • Flexible hours without a fixed 9-to-5 schedule
  • Paid birthday leave
  • 10 personal days annually
  • Seven sick days without documentation
  • Additional time off over Christmas and New Year
  • Role-specific development opportunities and funded professional events
  • Financial bonuses for marriage and the arrival of a new baby
  • Fully funded team offsites several times per year
  • The tools and hardware required for the role
  • Equal-opportunity workplace with a diverse and inclusive culture

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