Sumsub este o companie de tehnologie axată pe conformitate, care dezvoltă instrumente SaaS pentru companii ce gestionează monitorizarea tranzacțiilor și conformitatea produselor. Platforma sa online susține fluxurile operaționale de lucru, precum și funcțiile juridice și de conformitate, alături de servicii conexe de asistență tehnică și suport pre-vânzare. Contextul recrutării în cadrul companiei include roluri în operațiuni, conformitate, domeniul juridic și asistență tehnică, legate de produsele și serviciile sale destinate companiilor.
Education Specialist, Customer Support — Remote
Sumsub is seeking an Education Specialist to onboard Customer Support teams in a remote role. The position covers LMS course development, knowledge resources, webinars, presentations, and technical training.
Descriere
- Guide new hires through their initial weeks, introducing essential tools and workflows
- Develop complete courses within the LMS platform
- Produce clear training resources and Knowledge Base documentation
- Plan and facilitate webinars, workshops, and training sessions
- Create and present materials for varied audiences
- Support Customer Support onboarding and keep shared team knowledge current
Cerințe
- Can read and write basic SQL queries
- Skilled in searching logs with tools such as Kibana and Grafana Loki
- Confident leading online training and engaging participants
- Able to simplify complex technical information into clear, practical guides
- Takes ownership and works effectively with minimal supervision
- Able to manage multiple tasks and set priorities
- Proactively identifies gaps in team knowledge
- Demonstrated success onboarding colleagues and supporting their development
- Background in B2B Customer or Technical Support at L1, L2, or L3 level
- Experience creating LMS courses, especially in Cypher LMS, is a plus
- Practical experience with Zendesk, Intercom, Confluence, YouTrack, or ClickUp/Monday is a plus
- Basic knowledge of HTTP requests and status codes, REST APIs, and JSON is a plus
Beneficii
- Remote-first culture built on trust
- Work from the location that suits you best
- No required office attendance or tracking systems
- Access to offices or coworking spaces in some locations
- Flexible hours without a fixed 9-to-5 schedule
- Paid birthday leave
- 10 personal days annually
- Seven sick days without documentation
- Additional time off over Christmas and New Year
- Role-specific development opportunities and funded professional events
- Financial bonuses for marriage and the arrival of a new baby
- Fully funded team offsites several times per year
- The tools and hardware required for the role
- Equal-opportunity workplace with a diverse and inclusive culture