Calenso
Calenso
Calenso उन व्यवसायों के लिए अपॉइंटमेंट शेड्यूलिंग सॉफ़्टवेयर विकसित करता है जो परामर्श-आधारित ग्राहक संवाद पर निर्भर करते हैं। इसका प्लेटफ़ॉर्म ग्राहक सेवा, मानव संसाधन समन्वय और बिक्री सहभागिता को समर्थन देते हुए मीटिंग बुकिंग को स्वचालित करता है। यह उत्पाद सुरक्षित डेटा प्रबंधन, अनुकूलन योग्य ब्रांडिंग और सुव्यवस्थित बुकिंग अनुभव को एक साथ लाता है, ताकि संगठन परामर्शों को अधिक कुशलता से प्रबंधित कर सकें और परामर्श, लॉजिस्टिक्स तथा मार्केटिंग के उपयोग मामलों में ग्राहकों के साथ अधिक सहज संवाद कर सकें।

Customer Success Manager – SaaS (Hybrid, Switzerland)

Own enterprise customer relationships for Calenso’s SaaS appointment-booking platform. Lead implementations, go-lives, retention, and account growth for customers across Europe.

विवरण

  • Manage customer accounts from initial consulting and setup through go-live
  • Lead projects for Calenso’s enterprise customers
  • Develop and grow existing customer relationships
  • Identify opportunities for cross-selling and upselling
  • Drive customer satisfaction and retention
  • Engage regularly with customers to understand their needs
  • Advise customers on relevant products and services
  • Partner with Support to maintain consistently high service quality
  • Resolve support requests and perform detailed needs analyses
  • Demonstrate the software to prospects and customers during go-live
  • Collaborate with the Marketing and Sales teams as part of the Growth team
  • Help scale, implement, and internationalize Calenso’s appointment-booking software

आवश्यकताएँ

  • 3–5 years of experience in Customer Success, Key Account Management, IT Consulting, and/or Business Development, preferably in SaaS
  • Fluent spoken and written German
  • Business-fluent English
  • Understanding of Swiss German is essential
  • Work in a structured and solution-oriented manner
  • Solve complex problems effectively
  • Communicate exceptionally well
  • Demonstrate strong organizational skills
  • Work independently
  • Basic experience with browsers, Slack, LinkedIn, Monday.com, Confluence, Loom, ChatGPT, Microsoft Teams, macOS, and Freshdesk is advantageous

लाभ

  • Five weeks of vacation
  • Fair compensation
  • Complimentary coffee and snacks
  • Netflix subscription
  • Amazon Prime subscription
  • Spotify subscription
  • Startup events
  • Weekly after-work drinks
  • Healthy lunches from David’s Fitness Food
  • Flexible working hours
  • Positive workplace with opportunities for personal development
  • Regular employee events
  • Independent, engaging, and responsible work
  • Dynamic, flexible, international team

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