Calenso
Calenso
Calenso клиенттермен кеңес беру сипатындағы өзара әрекеттесулерге сүйенетін компанияларға арналған кездесулерді жоспарлау бағдарламалық жасақтамасын әзірлейді. Оның платформасы кездесулерді брондауды автоматтандырып, клиенттерге қызмет көрсетуді, кадрлар жөніндегі үйлестіруді және сатылымдармен байланысты өзара әрекеттесуді қолдайды. Өнім қауіпсіз деректерді өңдеуді, брендті бейімдеу мүмкіндігін және ықшам брондау тәжірибесін біріктіріп, ұйымдарға кеңес беру үдерістерін тиімдірек басқаруға және консалтинг, логистика әрі маркетинг салаларында клиенттермен өзара әрекеттесуді жақсартуға көмектеседі.

Customer Success Manager – SaaS (Hybrid, Switzerland)

Own enterprise customer relationships for Calenso’s SaaS appointment-booking platform. Lead implementations, go-lives, retention, and account growth for customers across Europe.

Сипаттама

  • Manage customer accounts from initial consulting and setup through go-live
  • Lead projects for Calenso’s enterprise customers
  • Develop and grow existing customer relationships
  • Identify opportunities for cross-selling and upselling
  • Drive customer satisfaction and retention
  • Engage regularly with customers to understand their needs
  • Advise customers on relevant products and services
  • Partner with Support to maintain consistently high service quality
  • Resolve support requests and perform detailed needs analyses
  • Demonstrate the software to prospects and customers during go-live
  • Collaborate with the Marketing and Sales teams as part of the Growth team
  • Help scale, implement, and internationalize Calenso’s appointment-booking software

Талаптар

  • 3–5 years of experience in Customer Success, Key Account Management, IT Consulting, and/or Business Development, preferably in SaaS
  • Fluent spoken and written German
  • Business-fluent English
  • Understanding of Swiss German is essential
  • Work in a structured and solution-oriented manner
  • Solve complex problems effectively
  • Communicate exceptionally well
  • Demonstrate strong organizational skills
  • Work independently
  • Basic experience with browsers, Slack, LinkedIn, Monday.com, Confluence, Loom, ChatGPT, Microsoft Teams, macOS, and Freshdesk is advantageous

Артықшылықтар

  • Five weeks of vacation
  • Fair compensation
  • Complimentary coffee and snacks
  • Netflix subscription
  • Amazon Prime subscription
  • Spotify subscription
  • Startup events
  • Weekly after-work drinks
  • Healthy lunches from David’s Fitness Food
  • Flexible working hours
  • Positive workplace with opportunities for personal development
  • Regular employee events
  • Independent, engaging, and responsible work
  • Dynamic, flexible, international team

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