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Calenso
Calenso
11 – 50 Angajați
ConsultanțăLogisticăMarketing
Calenso dezvoltă software pentru programarea întâlnirilor destinat companiilor care se bazează pe interacțiuni de consultanță cu clienții. Platforma sa automatizează rezervarea întâlnirilor și sprijină în același timp serviciul pentru clienți, coordonarea resurselor umane și implicarea în vânzări. Produsul combină gestionarea securizată a datelor, brandingul personalizabil și o experiență simplificată de rezervare, ajutând organizațiile să gestioneze mai eficient consultațiile și să ofere interacțiuni mai fluide cu clienții în domeniile consultanței, logisticii și marketingului.
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Locurile de muncă ale companiei

Customer Success Manager – SaaS (Hybrid, Switzerland)

Own enterprise customer relationships for Calenso’s SaaS appointment-booking platform. Lead implementations, go-lives, retention, and account growth for customers across Europe.

CHElveția
70.000 CHF – 100.000 CHF / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: germanăLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților
GomacOS

Descriere

  • Manage customer accounts from initial consulting and setup through go-live
  • Lead projects for Calenso’s enterprise customers
  • Develop and grow existing customer relationships
  • Identify opportunities for cross-selling and upselling
  • Drive customer satisfaction and retention
  • Engage regularly with customers to understand their needs
  • Advise customers on relevant products and services
  • Partner with Support to maintain consistently high service quality
  • Resolve support requests and perform detailed needs analyses
  • Demonstrate the software to prospects and customers during go-live
  • Collaborate with the Marketing and Sales teams as part of the Growth team
  • Help scale, implement, and internationalize Calenso’s appointment-booking software

Cerințe

  • 3–5 years of experience in Customer Success, Key Account Management, IT Consulting, and/or Business Development, preferably in SaaS
  • Fluent spoken and written German
  • Business-fluent English
  • Understanding of Swiss German is essential
  • Work in a structured and solution-oriented manner
  • Solve complex problems effectively
  • Communicate exceptionally well
  • Demonstrate strong organizational skills
  • Work independently
  • Basic experience with browsers, Slack, LinkedIn, Monday.com, Confluence, Loom, ChatGPT, Microsoft Teams, macOS, and Freshdesk is advantageous

Beneficii

  • Five weeks of vacation
  • Fair compensation
  • Complimentary coffee and snacks
  • Netflix subscription
  • Amazon Prime subscription
  • Spotify subscription
  • Startup events
  • Weekly after-work drinks
  • Healthy lunches from David’s Fitness Food
  • Flexible working hours
  • Positive workplace with opportunities for personal development
  • Regular employee events
  • Independent, engaging, and responsible work
  • Dynamic, flexible, international team

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