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Calenso develops appointment scheduling software for businesses that rely on consultative customer interactions. Its platform automates meeting bookings while supporting customer service, HR coordination, and sales engagement. The product combines secure data handling, customizable branding, and a streamlined booking experience to help organizations manage consultations more efficiently and deliver smoother client interactions across consulting, logistics, and marketing use cases.
Customer Success Manager – SaaS (Hybrid, Switzerland)
Own enterprise customer relationships for Calenso’s SaaS appointment-booking platform. Lead implementations, go-lives, retention, and account growth for customers across Europe.
SwitzerlandCHF 70,000 – CHF 100,000 / year
HybridFull-timeMiddleSeniorGerman RequiredEnglish RequiredCustomer SuccessCustomer Success ManagerDescription
- Manage customer accounts from initial consulting and setup through go-live
- Lead projects for Calenso’s enterprise customers
- Develop and grow existing customer relationships
- Identify opportunities for cross-selling and upselling
- Drive customer satisfaction and retention
- Engage regularly with customers to understand their needs
- Advise customers on relevant products and services
- Partner with Support to maintain consistently high service quality
- Resolve support requests and perform detailed needs analyses
- Demonstrate the software to prospects and customers during go-live
- Collaborate with the Marketing and Sales teams as part of the Growth team
- Help scale, implement, and internationalize Calenso’s appointment-booking software
Requirements
- 3–5 years of experience in Customer Success, Key Account Management, IT Consulting, and/or Business Development, preferably in SaaS
- Fluent spoken and written German
- Business-fluent English
- Understanding of Swiss German is essential
- Work in a structured and solution-oriented manner
- Solve complex problems effectively
- Communicate exceptionally well
- Demonstrate strong organizational skills
- Work independently
- Basic experience with browsers, Slack, LinkedIn, Monday.com, Confluence, Loom, ChatGPT, Microsoft Teams, macOS, and Freshdesk is advantageous
Benefits
- Five weeks of vacation
- Fair compensation
- Complimentary coffee and snacks
- Netflix subscription
- Amazon Prime subscription
- Spotify subscription
- Startup events
- Weekly after-work drinks
- Healthy lunches from David’s Fitness Food
- Flexible working hours
- Positive workplace with opportunities for personal development
- Regular employee events
- Independent, engaging, and responsible work
- Dynamic, flexible, international team
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